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Customer Insight Manager

Cambridge University Press & Assessment
Cambridge, Cambridgeshire
£32,100 - £41,700
Closing date
14 Dec 2022

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Job Discipline
Insights & Research
Experience Level
Contract Type
Full Time
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We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Do you come from an insights background?

Are you passionate about uncovering customer needs using the latest market research and insights methodology?

If you answered yes, we would love to hear from you.

About the role

We have an exciting opportunity to join our Marketing Insights and Strategy team as a Customer Insight Manager. You will be an experienced insights specialist, passionate about uncovering customer needs and market intelligence.

You will ensure the smooth implementation of a variety of insights projects. You will manage and conduct quantitative and qualitative projects, working with the wider insights team and external agencies to deliver marketing insight that enables competitive advantage for the English product group. Aswell as collaborating and communicating with a wide range of stakeholders across the business functions to ensure that the voice of the customer is heard.

This will involve overseeing all parts of the project process including, project ideation and planning, continued monitoring of fieldwork, analysis and final reporting (including presentation development). You will manager and find solutions to problems that may arise during a market research project lifecycle

About you

You will have a strong track record of delivering insights projects in an international context as well as:

  • good interpersonal skills to build effective stakeholder relations
  • knowledge of Insight techniques (including quantitative and qualitative methodologies) with good analytical skills
  • strong team player with good organisational skills and ability to keep to tight deadlines
  • Customer focused with good commercial skills to inform insight projects

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

  • Group personal pension scheme
  • Discretionary annual bonus
  • Life assurance up to 4 x annual salary
  • Private medical and Permanent Health Insurance
  • Green travel schemes
  • 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now.        

We review applications on an ongoing basis, with a closing date for all applications being the Wednesday 14th December 2022 and interviews are scheduled to take place shortly after the closing date.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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