Marketing & Community Administrator

Employer
Toupret
Location
Berkshire (GB)
Salary
£27,000 plus discretionary bonus
Closing date
1 Sep 2022

Job title: Marketing & Community Administrator
Salary: £27,000 plus discretionary bonus
Location: Office based: Maidenhead, Berkshire
Contract: Permanent

Working hours: Full time, 37.5 hours p.w.
Reporting to: Marketing Manager, UK
Responsibilities for people: No

Who we are

Toupret is a leading brand in fillers for painters and decorators, building and construction professionals and DIY enthusiasts. The business was established in France in 1938 and remains a family-owned business, with a commercial head office, manufacturing plants and warehouse close to Paris.

In France, Toupret is the benchmark brand for designing and manufacturing the most expert and innovative solutions in both powder and ready-to-use fillers, supporting professionals with guaranteed long-lasting solutions to improve wall finishes. The company leads the French market with high quality products and user-driven innovations.

Toupret was introduced to the UK 20 years ago, with a UK commercial office in the south-east, providing products to large and small building and painting & decorating merchants as well as some distribution in DIY channels.

What we do

Toupret UK has embarked on an ambitious growth plan to grow the filler market for professional customers and grow Toupret sales in all sectors, channels and geographies. We also plan to grow our DIY business by launching new ranges focused on the DIY end user.

Toupret’s marketing activity has expanded quickly to support these ambitious business objectives, to grow Toupret brand awareness and brand loyalty among professionals and DIYers, and to support our growing key accounts and end-users on a day-to-day basis.

We are doing this through several key marketing activities: We implemented a whole new category plan for the professional market in April 2021.

Alongside this, we implemented a complete rebrand of Toupret: new logo, new graphics and imagery, clear and explicit brand values. In addition, we are planning and developing end-user insight-driven DIY propositions for launch in 2023.

Role purpose

Reporting to the Marketing Manager, the Marketing and Community Administrator is a new role.

You will be the first point of contact and internal champion for end customers contacting Toupret for information and advice: responding to customer enquiries from DIYers as well as building and decorating trade professionals.

  • Manage and respond to incoming customer queries (by phone, email, web and app queries, social media) on questions including product selection, technical advice and where to buy. Then coordinate with the sales team, operations, supply chain and manufacturing/QC team to provide appropriate responses in a timely and professional manner. Work with the Product Marketing Manager to manage quality issues raised by UK customers. Communicate across functions in the UK and France to ensure issues are understood and resolved.

The Marketing & Community Administrator will also support many aspects of marketing activity, such as:

  • Develop materials that will support the Category Manager and sales team in implementing marketing activity with key accounts, e.g., literature, presentations, POS materials, website, social media communications, event materials. Administer the marketing materials fulfilment facility: coordinate stock and manage customer, sales team and media orders; of marketing literature, point of sale, merchandise and sample products. Work with the Product Marketing Manager to complete key account product data requests.

Who we are looking for

This role will suit someone who is keen to get on board with a small but growing and dynamic business.

To succeed, you will need to be a practical, dynamic self-starter with high degree of initiative, positive attitude and a ‘hands-on’ mindset. We are looking for a confident people-person who is excited by the opportunity to engage with end users as well as internally across functions at all levels of the business, with a mindset that gets things done and breaks down barriers. An interest in learning and becoming conversant in technical products, as well as a high degree of interpersonal and influencing skills at all levels of the business, are also essential.

Ideally you will have a degree or other qualification in marketing or an associated subject.

What it’s like to work at Toupret

We are a small but rapidly growing team, undergoing the biggest and most exciting period in Toupret UK’s history. Day to day life is fast paced but varied and exciting. Our approach is to always be flexible and adaptable; looking for the next opportunity and we enjoy turning our hand to the latest new challenge.

We are on the move, both literally and figuratively. In recent times we have been mainly working from home with a small office in south London, but later this year we plan move to a new office, enabling a flexible mix of working from home and in the office.

If you’re ready for your next fast-paced challenge, we look forward to hearing from you.

Interviews will be held on a rolling basis, and the advert will be closed early if an appointment is made prior to the closing date so please do not delay in applying.

Toupret is committed to equal opportunities and values diversity in its workforce.

No agencies please.

 

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