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Customer Insight Manager

VMA Group
London (Central), London (Greater)
£60k - £70k + bonus & benefits
Closing date
29 Jul 2022

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Job Discipline
Data & CRM, Digital, Insight, Marketing (General)
Experience Level
Manufacturing / Construction, Utilities
Contract Type
Full Time
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Job Details

This is a brilliant opportunity for an experienced Customer Insight Manager to join an amazing and progressive housing association in central London.

This role of Customer Insight Manager is to be the independent voice of the customer. Taking data, and research from across the business to provide the insight required to the business, to constantly improve the customer experience. The role will be supported by a researcher and a data analyst and be part of a wider Customer Team which can influence all processes and customer contacts within the company.

London based, hybrid working (2 days in office a week, 3 from home)

Role & Responsibilities:

  • Lead the development and implementation of the overall data and insight vision and strategy to gain buy-in, support and action to deliver improved customer experience
  • Be the independent voice of the customer to drive improvements in Customer Satisfaction
  • Be an advocate for the appropriate use of data and insight to support the organisational objectives
  • Provide leadership and expertise in the design of new data, research and insight processes, systems, and approaches
  • Build capability to align our data with sectoral datasets to deliver insights on how we compare with our competitors
  • Champion the use of tools or services such as data visualisation, dashboards
  • Lead and develop the team to achieve and surpass customer satisfaction targets
  • Use data, research and analysis to continuously improve our customer service approach and processes
  • Build and maintain effective relationships with internal and external colleagues and stakeholders, in a spirit of mutual co-operation and trust to achieve our collective strategic priorities

Skills and Experience:

  • The ideal candidate should have experience of commissioning and evaluating quantitative and qualitative data sets
  • Experience in a similar role for a Housing Association or similar preferred
  • Ability to use initiative to solve problems independently in a professional setting
  • Excellent communicator and collaborator, demonstrating a natural desire to find solutions, help people and be positive
  • Motivated by own workload, priorities and deadlines
  • Creative, accountable and embrace change and opportunity
  • Have a natural customer focus and is a champion for the customer
  • Live our culture of a customer-first, can-do attitude, collaboration and positivity
  • Use our IT systems to manage contact and resolve customer issues
  • Ability to use PowerBI and CRM systems experience
  • Degree level education

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

  • Competitive salary
  • Bonus scheme
  • A flexible working culture and policy
  • Great opportunities to develop and progress in your career
  • Generous Pension Plan

If you have the experience and are interested in discussing further, please get in touch with your ASAP with your current CV

VMAGROUP is a leading international interim, contract, temporary and permanent recruitment and executive search specialist. We are specifically focused on providing support to the communications, digital and marketing communities.  
Our specialist practice areas cover: communications, corporate communications, internal communications, change communications, PR, media relations, financial communications, CSR, public affairs, investor relations, marketing, digital marketing and agency services.  
We have a reputation for providing expert consultancy services and advice, supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the communications and marketing industry, supporting planning and decision-making for organisations of all shapes and sizes.  In the UK, VMAGROUP has offices in London and Manchester and in Europe, VMAGROUP has offices in Amsterdam and Brussels, but we work with organisations and individuals on a global basis. 
VMAGROUP is committed to equal opportunities and is a Diversity Pledged Recruiter.


About VMA Group

VMA GROUP is the leading international interim, contract, permanent and executive search recruitment specialist for marketing, digital and communications.

For over 40 years, VMA GROUP has focused on building strong and lasting relationships in the marketing, digital and communication sectors, working with candidates who have become clients, and clients who have become candidates. We consider ourselves to be a true career-partner. 

Our team, which includes marketing and communication specialists working alongside recruitment professionals, maintain long-term, commercially successful relationships with our international network of clients – from innovative, independent start-ups to large, complex multinational corporations, as well as public and not-for-profit organisations.

With offices in London, Manchester, Amsterdam and Brussels, we have a reputation for providing leading consultancy services and advice, supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the marketing, digital and communications industry.

Whether you are looking for your next career move in Marketing, Digital or Communications, or you are looking to recruit exceptional talent for your team, please contact us on 020 7436 4243 or visit our website

Find Us
+44 (0) 20 7436 4243
10 Bloomsbury Way
United Kingdom
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