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Senior Marketing and Client Experience Manager

Ball and Hoolahan
London - home or office working
£70,000 - £90,000
Closing date
16 Jun 2022

View more

Job Discipline
Business Development, Marketing (General)
Experience Level
Contract Type
Full Time
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Job Details

Senior Marketing and Client Experience Manager

London (hybrid or remote)

£80,000 - £100,000

Financial Services


We're currently working with a global bank who are looking for a Product Marketing Manager.

This bank works with some of the most interesting companies who are game changers, leaders and investors who fuel the global innovation economy, making this a truly unique role.

They're looking for a Customer Experience professional to join the team responsible for designing compelling client experiences across channels and touch points to improve business and client outcomes.


  • Ensure that client experience is top-of-mind for leaders and all employees.
  • Support Voice of Client user community with training, guidance, issue resolution, and ad-hoc analysis.
  • Run the programmatic execution of our EMEA Voice of the Client programs.
  • Independently drive workstreams to create client experience change in the business.
  • Bring together internal partners, tools, new processes, and vendors where needed to enhance Client Experience.
  • Identify improvements to CX programs and lead roll-out of new capabilities.
  • Assist in CX planning for business units, including creating and presenting business cases and recommendations.
  • Prepare and deliver compelling presentations to update stakeholders at all levels.
  • Collaborate with other team members and other parts of the business on specific client experience projects


  • A real passion for and desire to focus on client experience.
  • Excellent understanding of statistics, data sciences, finance, and economics.
  • Strong stakeholder management with proven ability to build relationships with colleagues of all levels.
  • Experience with Voice of the Client/Customer Satisfactions/NPS programs.
  • Experience with complex data environments, ideally in Financial Services.
  • Ability to interpret complex data and make adjustments/improvements in line with results.
  • Hands-on experience with SPSS, SAS, SAS Macros and SQL.
  • Ideally experience of Microsoft Dynamics CRM and/or Salesforce.


At Ball and Hoolahan, we are the leading experts in Marketing Recruitment. Our brand has been established for over 30 years and we have built strong relationships with the most talented marketers in the industry and with many of the leading brands in the UK. Please visit our website to learn more about us and the brands we work with.

We recruit across a diverse number of sectors including FMCG, retail, professional and financial services, technology, leisure, media and publishing. Our expertise covers all roles in marketing and related services at all levels.

We are committed to providing objective career guidance and career enhancing opportunities through out the job seeking process. Key to our success is the one-to-one relationship that we offer with individual consultants - each a specialist in their field - who build an in depth understanding of an individual’s skills, style and aspirations. Personal recommendation is the cornerstone of our brand, underpinned by our marketing experience, our personal approach and our understanding of people.

Whether you are looking for your next career move in Marketing, or whether you are looking to recruit exceptional Marketing talent for your organisation, please do give us a call on 020 7323 4041 - we look forward to working with you.

Alternatively, you can also visit our website to view and search for jobs to match your job search criteria.

Find Us
0207 323 4041
75-77 Margaret Street
United Kingdom
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