Customer Marketing and Communications Interim

We are recruiting a short-term Customer Marketing and Communications Manager to cover for the permanent post holder while she goes on a temporary secondment to another team.

This is an opportunity to develop your communications and marketing skills in a supportive, creative and ambitious team. Increasing Members' awareness of and engagement with the Library and post. This is an important strand of the research and information strategy for 2022-23. This role leads on marketing and communications to Members and their staff, so plays an important part in delivering this goal.

The successful candidate will run effective, data driven comms and marketing campaigns and managing business-as-usual communications to showcase the Library and POSTs products and services. This role also works closely with the Head of Customer Services, building on existing customer data and exploring ways to deliver targeted communications, for example by segmenting customers and working with other teams across Parliament.

This post is responsible for communication from R&I to Members and their staff and will coordinate with R&I colleagues and other members of RIC to ensure that messages are coordinated and delivered. They also act as a brand guardian for the Library and POST, working with the design and print procurement teams to produce marketing assets to engage customers with both brands.
To be successful in this role candidate will need to demonstrate the following skills, knowledge, and experience:

* Experience of planning, delivering, and evaluating successful communications or marketing plans and campaigns, and using performance data to inform future work.
* Ability to collaborate effectively as part of a team and uphold the values of diversity and inclusion. Thorough understanding of our core customers - MPs and their staff - and how to communicate with them effectively.
* Experience of using email marketing platforms such as Mailchimp to send email marketing campaigns, setting up and training new users, managing audience lists and designing email templates.

If this roe is of interest, please do apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience by Midnight on the 16th of May

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