Senior Support Officer

Senior Support Officer
Full Time, Monday to Friday
Hertford
Temporary until the end of May 2022
£10.84 per hour

We are actively recruiting for a Senior Support Officer to join our large Public Sector Client within their Customer Interaction Team.

The main part of this role will be to write and compile written complaints that come in from the public and elected officials

Main Areas of Responsibility:

Manage a full range of administrative duties, deal with all general matters and more complex correspondence including complaints, Issues from MPs and so on according to local procedures

· Dealing with Complex complaints over a wide range of subjects. Working with several different parties to resolve challenging situations

Update and manage computer databases and spreadsheets, provide reports and compile.

Maintain confidentiality, respond to enquiries and telephone calls and provide required information to internal and external customers

Provide professional support to senior officers and managers, undertaking an ambassadorial role dealing with confidential and sensitive matters, first point of contact for Senior Managers

Manage utilisation of and provide expertise in software packages such as Microsoft Office, production of documentation according to local procedures and statutory/ legal requirements

Responsibility for Health and Safety for team/work area

Skills required:

· Experience of dealing with complaints and admin duties

· Excellent Customer Service Skills and attention to detail
· Self-motivator with the ability to work in different teams and to provide a high level of customer service
· Excellent communication, both written and spoken

This is an exciting opportunity to work in a challenging but rewarding role dealing with highway complaints and enquiries. We are looking for a highly motivated and enthusiastic person to join their busy team.

To express interest in this opportunity, please apply today, or contact Tate for more information; 01582 692 543.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.



Tate is acting as an Employment Business in relation to this vacancy.