An exciting opportunity for a E-commerce Commercial Lead to work for a leading technology organisation.
E-commerce Commercial Lead
£400 per day umbrella
12 month maternity cover
Paddington- Can be remote
I am currently working with a leading technology organisation.
My client is actively looking for a E-commerce Commercial Lead to join their growing organisation. This role will take full responsibility of customer retention on their digital apps.
* To be an app adoption champion, primary contact for markets for commercial performance & activities and Commercial Product Lead
* Engage with markets to understand commercial performance of the app through such metrics as call centre reduction, goal completion rate and customer effort score.
* Deep dive with all markets on app capability and experience to identify best practices
* Deep dive with all markets on app churn to identify techniques to engage with customers to increase usage of the app
* Knowledge sharing of best practices across markets.
* Experienced in E-commerce and digital trading
* Skilled in customer retention and lifecycle management
* Experienced in annual reporting and content to present to key stakeholders
* Strategically minded in delivering adoption and retention campaigns
This is a great opportunity for a Digital Trading Lead, Commercial Lead, Digital Retention Lead or Digital Sales Lead If you are interested in this role, please contact Chloe Williams on 01865 972130 or