eCommerce Sales Support

Employer
Tate
Location
England,Hampshire,Southampton
Salary
Negotiable
Closing date
19 Oct 2021

View more

Job Discipline
Sales
Sectors
Consumer Electronics & Durables
You need to sign in or create an account to save a job.

Job Details

eCommerce Sales Support - Southampton Immediate start - Full time hours

We are working with a hugely successful global organisation who are looking for an experienced eCommerce Sales Support Coordinator to join their energetic and tech savvy team. You will need to thrive working in an innovative environment, and possess exceptional relationship building skills as you will be key to supporting the business with their ambitious new client acquisition plans. You will also be providing strategic insights on improvements needed and ideally you will have real time online customer service experience.

Duties include

* Working within the E-Commerce team to achieve overall key objectives
* Monitor, respond and resolve all online customer service issues
* Follow-up on quotes and work to close quotes online and contact accounts that have had no activity
* Proactive customer retention activities including reactivation campaigns to customers that are inactive
* Coordinate lead conversion and promo campaigns with marketing
* Coordinate with IT on breaks/fixes and enhancements needed
* Develop and manage reporting on agreed upon metrics - weekly and monthly

Education and Experience required

* BA/BS degree or equivalent - Ideally but not essential
* Strong Customer service with sales aptitude - experience in both areas desirable
* Experience working in an e-Commerce environment preferred
* Experience working with an ERP system
* Experience working with NetSuite or similar CRM
* Experience working with marketing automation platform, e.g. Hubspot
* Ideally, experience with web analytics tools, e.g. Google Analytics

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.



Tate is acting as an Employment Business in relation to this vacancy.

Company

Founded in 1985, Tate is an award-winning recruitment consultancy with a proud history of meeting the temporary and permanent employment needs of high calibre businesses and talented professionals.

Trust is at the heart of everything Tate does. The first specialist agency to introduce a 100% satisfaction guarantee, Tate is trusted to find fulfilling career opportunities for its talented Marketing candidates and to find the right Marketing talents to deliver for clients’ business goals.

Find Us
Telephone
01582314115
Location
800 The Boulevard
Capability Green
Luton
Bedfordshire
LU1 3BA
United Kingdom

Apply for eCommerce Sales Support

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on MarketingWeek.com you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert