eCommerce Sales Support

Closing date
19 Oct 2021

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Job Discipline
Consumer Electronics & Durables
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Job Details

eCommerce Sales Support - Southampton Immediate start - Full time hours

We are working with a hugely successful global organisation who are looking for an experienced eCommerce Sales Support Coordinator to join their energetic and tech savvy team. You will need to thrive working in an innovative environment, and possess exceptional relationship building skills as you will be key to supporting the business with their ambitious new client acquisition plans. You will also be providing strategic insights on improvements needed and ideally you will have real time online customer service experience.

Duties include

* Working within the E-Commerce team to achieve overall key objectives
* Monitor, respond and resolve all online customer service issues
* Follow-up on quotes and work to close quotes online and contact accounts that have had no activity
* Proactive customer retention activities including reactivation campaigns to customers that are inactive
* Coordinate lead conversion and promo campaigns with marketing
* Coordinate with IT on breaks/fixes and enhancements needed
* Develop and manage reporting on agreed upon metrics - weekly and monthly

Education and Experience required

* BA/BS degree or equivalent - Ideally but not essential
* Strong Customer service with sales aptitude - experience in both areas desirable
* Experience working in an e-Commerce environment preferred
* Experience working with an ERP system
* Experience working with NetSuite or similar CRM
* Experience working with marketing automation platform, e.g. Hubspot
* Ideally, experience with web analytics tools, e.g. Google Analytics

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.


Founded in 1985, Tate is an award-winning recruitment consultancy with a proud history of meeting the temporary and permanent employment needs of high calibre businesses and talented professionals.

Trust is at the heart of everything Tate does. The first specialist agency to introduce a 100% satisfaction guarantee, Tate is trusted to find fulfilling career opportunities for its talented Marketing candidates and to find the right Marketing talents to deliver for clients’ business goals.

Find Us
800 The Boulevard
Capability Green
United Kingdom

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