Head of Customer Insight

Location
England,Cheshire,Runcorn
Salary
£40000.00 - £45000.00 per annum
Posted
20 Apr 2021
Closes
30 Apr 2021
Ref
3968714
Contact
Carly McCann
Job Discipline
Insight
Experience Level
Manager
Sectors
Public Sector
Contract Type
Permanent
Hours
Full Time
Lead the customer insight team | Design a customer insight framework

Your new company
An organisation based near Runcorn are looking for a Head of Customer Insight to join the team and work collaboratively across the organisation to ensure the organisation effectively listens, and responds to the voice of their customers, communities and stakeholders.

Your new role
You will design and deliver a modern customer insight framework that triangulates feedback and insight across a range of channels and methods, providing a holistic view of customer experience across end-to-end customer journeys, ensuring the customer voice is heard.
As Head of Customer Insight you will be expected to provide analysis of all customer insight streams to truly understand customer needs and expectations, and introduce an ecosystem of customer metrics at key touchpoints including real time and post event interactions, measuring what matters most to customers, organisation performance and external benchmarking.

What you'll need to succeed
To be considered for this role you must have leadership experience in a customer insight function and proven experience of developing and delivering effective customer insight mechanisms. Experience of managing, analysing and reporting large complex data sets suitable for a range of difference audiences is also needed for this vacancy.

What you'll get in return
A competitive salary and benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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