CRM Manager

£50000.00 - £60000.00 per annum
21 Jan 2021
12 Feb 2021
Harvey Godden
Job Discipline
Data & CRM
Experience Level
Contract Type
Full Time
Opportunity to join one of world's most established & innovative Retail brands as a CRM Manager in London

Your new company

Headquartered in London, with central offices in New York & Hong Kong, this Retail firm has gone from strength to strength for over 50 years. They have developed a large catalogue of luxury clothing & fashion lines, and are now facing these challenging times with extensive investment in Digital & Data marketing to continue generating revenue and acquiring customer loyalty. Employees speak at length about their passion for the brand, and the culture of the business reflects this.

Your new role

You will be working alongside Senior Marketers & CRM professionals as a CRM Manager, based from the London Office (Home-working during COVID-19 times). You will assist with setting the CRM strategy, organising pilots and overseeing the rollout of new initiatives. This firm uses all channels to connect with their customers, and you will be at the forefront of ensuring the correct customers receive the correct marketing at the correct time. You will work across several different teams to ensure customer acquisition, engagement, retention & loyalty is optimised. Finally, you will work with an external agency to develop a customer engagement & segmentation strategy for the European business.

What you'll need to succeed

* Several years experience managing CRM campaigns and setting CRM strategy
* A passion for all things CRM, keeping up-to-date with latest trends in the industry
* Experience in CRM Management experience across multiple channels
* Excellent communication skills & stakeholder management
* Salesforce Marketing Cloud experience (desired)
* Industry experience from Retail / Fashion (desired)

What you'll get in return

A very competitive salary and a host of benefits including bonus, medical care and pension contribution, amongst others.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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