Client Relationship and Account Manager

20 Jan 2021
05 Feb 2021
Rebecca Suker
Job Discipline
Business Development
Experience Level
Contract Type
Full Time
Your new company

Based in Somerset but with a national reach, the creative team work on a range of commercial design and build projects, from bespoke office fit-outs to multi-million pound building refurbishments.

Your new role
To actively respond to and commercially seek out existing client opportunities to maintain client relationships post completion of projects, leading them from brief, procurement, through to delivery, enhancing the overall customer experience.

Key Responsibilities:

* To visit existing clients post completion of main works and maintain a great relationship / liaising with the relationship manager as appropriate.
* To lead new client care opportunities to understand project objectives and client brief, through to design development, procurement and delivery.
* Co-ordinate all aspects of the project(s), ensuring the client brief is understood by all.
* Ensure the wider team is fully aware of their duties and timescales and ensure they deliver. Set and maintain high standards of quality on all projects.
* Produce and agree budgets with client. Monitor throughout project and update as appropriate.
* To actively respond to clients in a timely manner and ensure expectations are met.
* Produce cost plan showing actual costs against budget. Monitor throughout project to ensure margins are maintained or improved and take appropriate action.
* Manage the process of cost control pro-actively and not on a historic basis and report any unforeseen additional cost expenditure promptly.
* Identify opportunities to increase margins.
* Request, review & collate contractor & supplier quotations.
* Consider quote specification options as well as review value engineering options, to achieve the desired margins.
* Be aware of credit worthiness of client, contractors and suppliers throughout project.
* Ensure all client invoices are issued as the contract dates state and ensure all contractors and suppliers invoices are signed and approved for payment within agreed payment terms.
* Assist Finance Manager in debt collection when required.
* Ensure completion snagging prior to handover, aim for zero defects.
* Assist and arrange and chair client and supplier meetings and issue minutes within 48 hours.
* Maintain high levels of communication with clients, suppliers and fellow project team employees.
* Be responsible for coordinating contractors on site, in a site manager role, including control all aspects of health and safety and promoting high standards. Ensure operatives and site management are aware of their roles. Monitor performance on site and take appropriate action.
* Be conversant with current legislation, especially in relation to health and safety and ensure compliance on all projects.
* Ensure that safety is not compromised in the interests of programme or cost. Oversee the performance of RAMS.
* Ensure that all relevant insurances are in place for the project(s).
* Maximise sales opportunities throughout project(s).
* Mentor Sales Support team member to assist in the smooth running of client care.

What you'll need to succeed


* A solid background in the construction industry.
* Experience in preparing budgets and quotations and liaising with suppliers.
* Experience in placing orders, coordinating suppliers and understanding how to coordinate different trades on sites.
* Experience in having being part of a live site.
* Ability to work under own initiative.
* Client/supplier focus.
* Passion, enthusiasm & desire to learn
* Excellent problem solving, innovative thinking & attention to detail.
* High level of attention to detail & analytical skills.
* Excellent mathematical & Excel skills. Focus on cost control.
* Proven ability to make informed decisions under pressure.
* Ability to adjust planned work within project demands.
* Excellent verbal & written communication skills. Ability to have challenging conversations.
* Ability to establish credibility, influence others and have stature.
* Build relationships with wider team including stakeholders.
* Take responsibility for own actions & project performance.
* Ability to influence others, including promoting site safety & client decision making


* Hold key health & safety certifications including but not limited to, SMSTS, First Aid, Fire Marshal &

Asbestos Awareness.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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