Supporter Journey Manager
Supporter Journey Manager
Flexible (the role can be homebased with regular attendance at WWT Slimbridge Wetland Centre)
37.5 Hours per week
£36,496 per annum
The Wildfowl & Wetlands Trust (WWT) is the UK’s leading wetlands conservation charity. We are pioneers in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation. Around a million visitors a year engage with wetland nature at our ten centres around the UK, and we work nationally and internationally in key wetland areas to balance conservation with sustainable livelihoods.
We have recently completed a review of our strategic priorities which includes ambitious targets for developing bigger and better wetlands, encouraging more people to take direct action for these unique places, and ensuring decision makers around the world realise the essential role wetlands play in restoring nature, capturing carbon and enhancing health and wellbeing.
WWT is at the beginning of an exciting change. We have ambitious, five year, supporter growth targets ahead of us and we are in the process of building a dedicated and specialised Supporter Engagement Team that will focus on delivering these targets through a data-driven and supporter-centric approach.
Working within the Supporter Engagement Team, the Supporter Journey Manager will lead on the development and implementation of our Supporter Journey work. This will require working in partnership with colleagues across WWT to ensure:
- supporter engagement is at the heart of all teams’ processes
- data infrastructure is developed to deliver effective and automated supporter communications
- an agile ‘test and learn’ approach is implemented.
We are looking for a strategic, marketing, or fundraising, professional with a track record in managing projects that require organisational wide ‘buy-in’ to deliver substantial supporter or customer growth targets. You will have experience in the use of segmentation models and CRM systems to develop relationships and you will be used to undertaking an evidence-based approach, setting metrics and KPI’s to measure, and evaluate success.
You will be an excellent communicator and champion of a supporter-centric approach, understanding the importance of engaging supporters to retain and develop long-term relationships. A collaborative and proactive attitude will be critical for success, as will the ability to manage multiple projects simultaneously and to build effective working relationships across the organisation.
This post will play a vital role in helping us to achieve these aims and will join an ambitious and energetic team.
In return for your hard work and dedication you’ll enjoy a wide range of benefits including:
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years’ service)
- Flexible working location / home working
- Contributory pension scheme (conditions apply)
- Life assurance
- Free parking
- Cycle to work scheme
- Free entry to all our centres
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Closing date: 17th January 2021
Interview dates: 27th or 28th January 2021
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410