Client Services Lead - Progressive City Law Firm

19 Nov 2020
17 Dec 2020
Giles Taylor
Job Discipline
Account Management, Data & CRM
Experience Level
Contract Type
Full Time
A modern and highly progressive City law firm with a dynamic and enterprising approach requires an experienced Client Services Lead who will be based in their London office.

This is a senior level role working with the Director of Client Services in managing and building out the services delivered to the firm and its clients by the Client Services team. The Client Services team, and this role within the team, are seen as central to the practical execution of the firm's strategic ambition to be recognised as the primary firm for the delivery of outstanding client service. This will be a busy and varied role, offering senior management responsibility and the opportunity to design and implement the evolution of existing business support services and the introduction of new services. The Client Services Lead will assume operational management responsibility for the Client Services team, currently eight strong, and will be responsible for designing the evolution, implementation and running of the firm's client programme and for the Client Service Insight and Learning track, including delivering learning to legal teams and business services teams where relevant. The successful candidate will also work alongside the Director of Client Services and Head of Business Development to define and implement an operational Client Relationship support framework to assist Client Relationship Partners. As part of the leadership of the Client Services team, the role holder will be a role model for the team's service delivery and demonstrate a collegiate, collaborative working style with both legal and fellow business services teams.

The ideal candidate will have solid experience of client service delivery gained at a senior level within a major professional services firm, preferably within the legal sector, and will have either a strong track record as a frontline lawyer or fee earner or as a member of a business or client development team with direct client contact. Previous experience in client relationship management, client journey mapping and client listening programmes will be an advantage, while experience in team management, developing and motivating others and working across teams will be prerequisites. First and foremost the Client Services Lead will have a passion for delivering stellar client service and the ability always to see things from the client perspective. Energy, enthusiasm and an ability to inspire will also be clearly evident in the successful candidate.

Leighton Taylor promotes diversity, equality and fair treatment in all aspects of our work. It is our policy that as a provider of marketing and business development recruitment services, we will work to address existing inequalities, eliminate discrimination and promote equal opportunities and diversity. We translate this into all aspects of our everyday work and will aim to prevent discrimination or other unfair treatment against any of our staff or any users of our services regardless of gender, age, race, colour, nationality, ethnic origins, disability, sexual orientation or political and religious beliefs.

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