Online Merchandising Coordinator

£25000 - £30000 per annum
17 Sep 2019
15 Oct 2019
Keagan Seal
Job Discipline
Experience Level
Contract Type
Full Time
The role:

* Load and manage activities and sessions on the booking engine, working closely with local teams and operations.
* Working with the Digital Marketing team for the creation and maintenance of all customer transactional correspondence and online customer experience.
* Develop and propose promotional activity, setting it up in the booking engine and ensure it is activated correctly along with promotional terms and conditions.
* Providing analytics to measure and report on activities, capacity, products and promotions.
* Monitoring sessions not available on the website, summarising to key stake holders, and working with local teams and operations to ensure KPI's are met.
* Working with internal departments and partners for the management and creation of limited experience and gifting products.
* Work closely with local teams and marketing to recommend, trial and roll out flexible local/category pricing & promotions.
* Be the primary point of contact for all booking system troubleshooting.
* Maintaining and creating documentation and processes relating to the booking engine and its use, including assisting and fulfilling with the development of end-user training.
* Liaising with internal departments including IT to ensure a joined-up approach to system changes and minimise impact across the business.


* Experience managing an online booking/retail system. Previous knowledge of SRO highly desirable.
* Analytical approach, with well-developed problem-solving skills and an excellent eye for detail.
* Ability to work under pressure within tight deadlines, maintaining a positive and calm demeanour.
* Proven excellent communication and collaboration skills.
* Confident engaging with colleagues at all levels.
* Effective time management and organisational skills.
* Proficient in Microsoft Office packages, and ability to learn new technology quickly and efficiently.
* Understanding the creation and maintenance of system/process documentation.

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