Media relations Manager

£42000.00 - £47000.00 per annum
16 Sep 2019
14 Oct 2019
Verity Slade
Job Discipline
PR & Media
Experience Level
Contract Type
Full Time
Media relations Manager £47,111 PR -Central London - FTC 31st March 2020

Develop and implement media relations activity - contribute to the annual media and PR plan. Develop opportunities for positive coverage of the organisations retail savings products. Manage crisis issues when they emerge.

Main Duties

* Lead PR activity to promote and defend the brand and its savings products - including developing and implementing activity aligned with the strategy and objectives (including research-based media relations), managing and communicating contentious issues such as rate changes, product range changes, etc.
* Develop and implement a media contact programme to maintain good relationships with target media
* Working with the Head of Communications lead proactive and reactive response to crisis issues affecting retail savings customers. Produce LTT, media releases/statements as required.
* Champion use of evaluation with the team - ensure that it is used to inform planning of new campaigns.
* Support Head of Communications and work with Media Relations Officer in overseeing budgetary spend and managing suppliers delivering press cuttings, broadcast monitoring, evaluation, etc.
* When issues arise, as agreed with Head of Communications, liaise with colleagues across the organisation /partners to enable the drafting of LTT/statement and ensure relevant partner press offices are briefed. Act as out-of-hours on call contact for press office.
* Lead on managing customer complaint cases as and when they are raised by the media. Work with the customer relations team to resolve these as appropriate.
* Oversee the digital delivery for corporate social channels (Twitter and LinkedIn) and corporate website
* Maintain positive working relationships with partner press offices (HMT, outsource partner, and other Government organisations

The successful candidate will be able to demonstrate the below

* Substantial relevant industry experience (financial services sector preferred) gained in an in-house role or in a communications consultancy
* Confident dealing with journalists and the media, as well as colleagues at all levels.
* Experience of developing, managing and implementing media relations campaigns, including research-based campaigns
* Experience of crisis and issues management
* Understanding of how to build relationships with both media and stakeholders
* Experience of social media usage in a professional environment
* Thorough understanding of social media and the ways this can be used reactively and proactively for media and PR activity.
* An ability to quickly absorb information, understand and respond to complex issues with
* sensitivity and discretion
* The ability to act as a spokesperson in all media (TV, radio, press)
* Excellent written and verbal communication skills and ability to master technical, financial and business information and communicate it effectively in a compliant way
* Understanding of evaluation techniques and how these forms a key part of communications activity
* Experience working in a regulated environment
* Experience working in the public sector in communications role and understanding of parliamentary process

If this role is of interest, please do apply ASAP or contact myself for further info as there is an application form to complete. Closing date is 12:00 on Thursday the 19th of September.

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