Branch Improvement Manager

England,London,City of London
£50000 - £60000 per annum + Car Allowance + Benefits
12 Sep 2019
10 Oct 2019
Ronak Patel
Job Discipline
Experience Level
Contract Type
Full Time

* Lead the feedback process with regional managers on solutions for the branch network and work with them to challenge and drive for continuous improvement
* Manages the updates of the Area Manager Playbook share point site with documents, processes & ways of working in the centre to continuously improve the approach and communicates targeted updates to the relevant teams weekly
* Support each of the cross-functional groups with workshop design, comms interventions, root cause analysis and stakeholder management when needed
* Works with Operations to identify and scope training needs for branches
* Lead management of pipeline of new operational issues that are identified across the business through to resolution and implementation of new processes in the field
* Uses SME problem solving and solution development expertise to support projects and cross-functional teams across the business to set up and ensure successful delivery


* Track record in retail and process improvements ideally in a franchise network
* Strong senior stakeholder management on large cross-functional projects, able to bring cross-functional teams together to work effectively and deliver outcomes at pace. Has strong facilitation skills
* Personal resilience and drive to succeed. Self-motivated to achieve against targets and overcome process blockage and organisational inefficiency.
* Can develop complex big picture & detailed program plans based on outcomes, systematic work-streams design interdependencies & risks
* Able to work with both abstract ideas and large volumes of data to detect patterns and pull out themes, giving direction to others
* Commercially orientated with good business acumen, analytical and numerate, with the ability to understand and interpret trends from data.
* Deep understanding of retail, able to represent the retailer and ensure we deliver activity which will land well and be successful
* UK experience is essential

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