Senior Customer Experience Manager

Location
Wales,Cardiff
Salary
£55000 - £65000 per annum
Posted
19 Jul 2019
Closes
16 Aug 2019
Ref
14031511/001
Contact
Kyle Weeks
Job Discipline
Marketing (General)
Experience Level
Manager
Sectors
Financial
Contract Type
Permanent
Hours
Full Time
Senior Customer Experience Manager position for a leading building society, based in Cardiff.


Client Details

Our client are a building society based in Cardiff.


Description

The key responsibilities for the Senior Customer Experience Manager include:

*

Responsible for leading, developing and managing the Customer Experience strategy for the organisation
*

Responsible for driving a step change in the experiences acorss the firms client base
*

Responsible for the ideation, design, development and delivery of changes to customer experience.
*

Leadership and management of the Customer Experience team


Profile

The Successful Senior Customer Experience Manager:

* Specific Customer Experience Marketing specialism experience
*

Commercial awareness
*

Strong understanding of product development lifecycle
*

Good understanding of the regulatory framework
*

Experience of the development of product and experience propositions to a high standard
*

Experience within the financial services sector


Job Offer

Basic Salary up between £55,000 and £65,000

Flexible working

Benefits

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