CRM Manager

Location
England,Greater Manchester,Manchester
Salary
£28000 - £35000 per annum
Posted
12 Jul 2019
Closes
09 Aug 2019
Ref
14027808/001
Contact
Sean Kerr
Job Discipline
Data & CRM
Experience Level
Manager
Contract Type
Permanent
Hours
Full Time
Opportunity to join the Manchester Office of a progressive and dynamic international Tech firm as the CRM Manager.


Client Details

The opportunity is with a leading International Tech Firm, with one of its key offices being in Manchester, in a time of expansion that will continue to open up career progression opportunities for the right candidate in the near future. As a progressive and contemporary Tech firm, the successful CRM Manager will work within a flexible environment that places staff first.


Description

* Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
* Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
* Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
* Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
* Overseeing direct communications with customers through the CRM.
* Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
* Ensuring the database is segmented effectively for targeted marketing activities.
* Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
* Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.


Profile

* Essential: Experience in CRM data analysis
* Desirable: Experience within the Tech Sector
* Enthusiastic and outgoing, with the energy to be effective in a fast-paced environment
* Creative in approach
* Team-player who is able to lead by example


Job Offer

Competitive basic salary, excellent career progression opportunities in Manchester and across the world, as well as:

* Option to work two days from home
* Autonomy within a collaborative business model
* Learning and development programs and events for you across the world throughout your entire career
* 27 days holiday
* A culture that focuses on long-term career success
* Private medical health-care
* Life assurance
* Pension
* Flexi-time, option to work from home two days per week
* Bonus plan
* Free membership to health plan
* Employee assistance programmes, counselling included