CRM Campaigns Manager

Location
England,London,City of London
Salary
Up to £45000 per annum + Benefits
Posted
01 Jul 2019
Closes
29 Jul 2019
Ref
14028288/001
Contact
Christian Bones
Job Discipline
Data & CRM
Experience Level
Manager
Contract Type
Permanent
Hours
Full Time
The CRM Campaigns Manager will be responsible for the implementation, and ongoing optimisation of behaviour triggered campaigns for B2C and B2B campaigns for the UK region.

This is a key role within my clients marketing function and will be responsible for the planning, execution and analysis of all CRM activities across a diverse range of prospect and customer life cycle campaigns to drive an engaged community.


Client Details

An industry leader in the world of recruitment, my client is internationally known with a global reach and a work force of over 7000. They are pioneers in their approach to working with their customers employing a customer centric philosophy in all that they do.


Description

Responsibilities:

* Ensure the CRM programme provides an effective sales funnel of client opportunities for the operational business.

* Ensure that the CRM programme drives increased levels of quality candidates for all areas of the UK business.

* Plan and execute the delivery of multi-channel digital CRM marketing campaigns.

* Maintain a detailed record of processes and campaign plans to ensure the continued improvements in CRM efficiency and effectiveness.

* Detailed reporting on key KPIs (open rates, click-throughs, conversion rates, unsubscribes, etc.). Provide recommendations or action plans based on analysis of report findings.

* Implement test & learn strategies to identify the optimal email creative, copy (email and SMS), and deployment programmes for emails and SMS to maximise the effectiveness of customer communications and journeys.

* Provide training, support and guidance to all type of users of Exact Target (CRM, Consultants, Marketing, etc.) throughout the business.

* Manages campaign creative with the Studio and Content teams to ensure that the campaigns align to the overall marketing programme and on brand and align with the company tone and style guides.

* Utilise SQL/Excel/campaign tool to develop and maintain regular reports on the response from all campaign activity, detailing performance within each campaign and providing one overall report regularly that summarises all CRM activities taking place.

* Produce end of campaign analysis to critically review and understand changes in customer behaviour and provide a detailed understanding of the differences between responders and non-responders.


Profile

The successful candidate will have some or all of the following characteristics:

* Experience of CRM campaign implementation and management.

* Knowledge of ExactTarget and other email marketing tool.

* Experience of data analysis to drive campaigns.

* Database and analytical skills an advantage, especially SQL skills.

* Excellent Campaign Selections / Analytics experience

* Competent in Excel and data analysis.

* High level of motivation and initiative and the ability to excel in a fast paced environment.

* Strong attention to detail.

* Strong communication skills - both written and verbal and ability to build solid relationships at all levels


Job Offer

On offer for the successful candidate:

Competitive salary + benefits

Similar jobs

Similar jobs