Marketing Manager - 1 year FTC - Retail Financial Services

Recruiter
EMR
Location
England,London
Salary
£45000 - £56000 per annum
Posted
25 Jun 2019
Closes
23 Jul 2019
Ref
1631827
Contact
Ronak Patel
Job Discipline
Data & CRM
Experience Level
Manager
Sectors
Financial
Contract Type
Permanent
Hours
Full Time
Responsibilities:

* Evaluate the member journey across all channels (Digital, Print/post, Email, SMS, Social, Voice) and take responsibility for improvements - either completing them in channels you own or championing them where other business areas need to make the changes
* Enhance and maintain system generated correspondence, for member and adviser touchpoints
* Create new correspondence as required as well as update and maintain existing ones
* Use your project management skills to plan and deliver key project and support with product launches
* Work alongside the wider customer experience team to ensure that customer correspondence works holistically alongside the wider journey
* Responsible for driving the take up of other options for customers
* Manage the marketing relationship with our fulfilment house, ensuring that they send out our correspondence in the most cost efficient way, and to the high standards of our brand.
* Mentor and manage the workload /priorities of the Senior Marketing Executive

Requirements:

* Strong track record of financial services experience essential in customer marketing / customer engagement
* University level education or equivalent
* Proven Marketing experience and with strong understanding of Digital Marketing
* Experience working in a fast paced business environment
* Experience of writing clear and concise customer communications
* Experience dealing with technical, complex communications
* Excellent team worker and relationship builder with stakeholders
* Line manager experience (preferred)
* UK experience is essential

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