Digital Operations Officer

£28497 - £32949 per annum
31 May 2019
28 Jun 2019
Tichaona Moyo
Job Discipline
Experience Level
Contract Type
Full Time
This Digital Operations Officer role is based in London & reponsible for coordinating digital content on the charities new website and other digital products.

Client Details

My client is based in London and support serving and ex-serving personnel, the support starts after seven days of service and continues through life, long after service is over. A dedicated and relentless Charity seeking to support those who have served the nation.


The key responsibilities for this Digital Operations Officer are:

* Responsible for handling day-to-day queries from a range of stakeholders, at all levels of seniority, with varying degrees of digital literacy.

* Manage small-scale project budgets, raising all necessary purchase orders, ensuring financial efficiency and maximum return on investment.

* Support the Digital Operations Manager to, commission and manage external agencies to define, develop, deliver and deploy digital projects and updates.

* Coordinate day-to-day CMS workflow, coordinate regular reviews, and schedule redevelopment of content with departments.

* Work with the Head of Digital, Digital Operations Manager and key stakeholders to support the large scale and ongoing redevelopment of the organisation's digital platform and estate.

* Project manage regular content audits and rewrites based on analytics and user insights and to support campaigns and overall development plans for digital channels.

* Work with the Digital Team and colleagues to develop and run effective editorial processes for developing and publishing creative content for digital platform and channels. This includes house style, publishing schedules, content plans and training.

* Work with the Digital team and colleagues deliver digital coverage of key events.

* Work with the digital content team to source, develop and edit written and multimedia content for publication to digital platforms and associated channels, ensuring we remain audience-focused and apply the tone of voice and brand consistently across our digital estate.

* Write and edit copy for a digital audience, optimising content for search engine performance and to enhance user experience.

* Manage technical updates and developments, including regular reviews, user testing and liaising with internal technical teams and agency partners to optimise digital performance.

* Monitor and report on analytics using relevant online tools. In particular, ensuring that correct codes and tags are in place for tracking usage and performance, and reporting on the effectiveness of published content in delivering key performance indicators.

* Work with Digital Operations Manager and Digital Content team to establish a network of content providers; including providing appropriate training, guidance and support.

* Keep up-to-date with new digital developments and research opportunities for the Legion where appropriate.

* Deputise for the Digital Operations Manager when necessary.

* Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Head of Digital


The successful Digital Operations Officer should have the following exposure:

* Demonstrable experience of day-to-day editorial and technical operations for a large-scale web and mobile platform

* Proven experience of using and administrating content management systems

* Proven experience of collaborative working cross-organisation to deliver projects; keeping stakeholders informed through regular update meetings and communications

* Proven experience of working in a busy digital environment, including managing multiple priorities and deadlines

* Demonstrable experience of prioritising development work based on strategic objectives and benefits to the Legion

* Proven experience of project management for digital and technical updates

* Solid experience of HTML, CSS, JavaScript, web and mobile UX and accessibility, SEO and analytics

Job Offer

The salary on offer here is up to £33,000 per annum + benefits, Not for Profit and Charities sector experience would be advantageous but not essential.

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