Strategic Account Manager - Display Advertising / Programmatic
Strategic Account Manager - Digital Display Advertising / Programmatic - Global Leader
London, EC4V 4AY
£32,000 - £40,000 + Extensive Benefits & Perks & State-of-the-Art Office
Ready to manage a client portfolio including the likes of Virgin Holidays, Spartan, Whistles, Hunter and Clarins?
Join an innovative global leader in data-driven marketing technology that help brands reach consumers with timely and authentic digital advertising experiences.
Who we are
We are the global leader in integrated marketing solutions and part of Rakuten Inc, one of the world’s leading Internet service companies. The company is headquartered in San Mateo, California, with 900+ employees across 16 offices in 8 countries. With European offices in Brighton, London, Paris and Berlin, we have a friendly and welcoming culture and great office environments.
The Strategic Account Manager Role:
As a Strategic Account Manager within the Display team, you will be managing a varied portfolio of clients to implement a thorough and efficient Display marketing strategy, as part of a wider digital marketing campaign, growing business revenue through innovative and strong partnerships.
Roles & responsibility
+ Managing a portfolio of clients including some key clients
+ Ability to build, present and coordinate the delivery of top key clients’ Affiliate marketing strategies
+ Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets
+ Ensure that clients are managed profitably - give strategic advice to support their growth plans
+ Grow revenue from existing Affiliate client relationships - understand client needs/requirements in order to contact with appropriate product/services information
+ Retain existing clients and manage dispute resolution
+ Work with dedicated Senior Manager (multichannel) to manage overall client experience
+ Perform delivery of client Affiliate strategy in regular Account Review face-to-face presentations
+ Learning, understanding and advising clients on how to use our technology
+ Collaborate with Senior Manager(s), Display and Paid Search Channel Leaders, to deliver and execute against a coordinated multichannel campaign plan
+ Regularly review contracts to understand contracts and billing mechanisms
+ Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
+ Owning revenue and forecasting for own Affiliate client portfolio
+ Maintain documentation of client Affiliate performance and activities in internal systems
+ Strong experience with digital marketing including client service (agency, client or consulting). Preferably 4+ years’ experience, with specific experience in Affiliate Marketing
+ Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
+ Experience in strong client relationships, reinforced by building trust, advising and upselling
+ Good project management skills
+ Web literate (tracking analytics and methods)
+ Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
+ Highly organised, self-motivated, good time-management, able to prioritise
+ Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
+ BA degree in a Marketing field preferred
Our state-of-the-art office is situated in the heart of the City with excellent transport links (tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)) and offers a bright and open working environment, with lots of meeting rooms and event spaces.
+ Discretionary bonus of up to 10%
+ pension, private health/dental, life insurance/critical illness cover and more
+ Internal and external training and development opportunities
+ Opportunity to collaborate with colleagues and clients in the Americans and APAC region
+ New, state-of-the-art office in the heart of the City with an open plan office
+ Catered breakfast and lunch 1x per week
+ Fully stocked kitchen with breakfast items, fruit, snacks, and soda available at all times
+ Quarterly parties and office team building activities – well stocked office bar with Friday drinks available weekly
+ 5 PM Friday finishes (standard working hours 9 – 6); 3 PM finish the day before holidays
+ Bonus Summer Vacations Days (subject to performance)
+ Excellent transport links – tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)
+ Discounted gym membership at Virgin Active Collective located in building
You may have worked in the following capacities:
Affiliate Marketing Customer Manager, Customer Success Manager, Digital Marketing Client Account Manager, Online Marketing Specialist, Digital Marketing Project Manager, Digital Marketing Executive, Search Marketing Executive, Service Delivery Account Manager, Performance Marketing Account Manager, Affiliate Marketing Manager, Digital Marketing Campaign Manager, Display Advertising.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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