Head of Product

Expiring today

£75000 - £80000 per annum
07 May 2019
22 May 2019
Siobhan Nutt
Job Discipline
Data & CRM
Experience Level
Contract Type
Full Time
The Group Head of CRM Product is a critical role to drive the success of the global CRM programme through our marketing and technology infrastructure, campaign excellence and analysis. The successful candidate must have extensive knowledge and a passion for CRM with the ambition to deliver a world class multi-channel customer experience.

Client Details

This is an exciting time to join a successful company that has a digital transformation programme in full-flight, working within a dynamic and engaged team to deliver critical business support. Based in London.


Based in London the Head of Product will be responsible for;

* Implementation, development and optimisation of the CRM infrastructure:
* Provide product support to CRM teams on use and configuration of Marketing Cloud, Pardot and Thunderhead
* Work with CRM, digital and content teams to produce clear, documented CRM product roadmaps and ensure products and integrations are tested, documented and delivered on-time
* Work with the Digital Hub to ensure the delivery and ongoing management of CRM infrastructure including effective alignment with sales management system
* Work with third-party partners to manage the delivery and optimisation of the CRM solutions
* Support the Implementation of a rigorous test-and-learn methodology to optimise infrastructure and campaign performance
* Proactively communicate new capabilities and deliver technical training for regional CRM teams


* Experienced CRM professional able to operate across all levels of the organisation and in an international environment
* Proven track record of hands-on execution of CRM projects with a broad knowledge of CRM Campaigns, CRM Analytics and CRM Systems
* Strong understanding of the latest CRM trends and tactics
* Highly developed interpersonal skills, capable of communicating at all levels within the organisation with experience of building key relationships at senior levels
* Excellent project management capabilities to stay on top of detail, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track

Job Offer

c. £75 000, benefits

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