Customer Retention Executive

England,Kent,Tunbridge Wells
£20000 - £25000 per annum
03 Apr 2019
01 May 2019
Laura Butt
Job Discipline
Marketing (General)
Experience Level
Contract Type
Full Time
Reed are working with an established international e-commerce fashion retailer, who are expanding their fast growing Marketing Team and are looking for a Customer Retention Executive.

The company have been established for over 60 years and took the business to an online platform in 1999 and have an international customer base in over 80 countries.

As a member of the retention team you will drive customer retention and reactivation across multiple marketing channels. You will assist in delivering campaigns using content relevant to each customer whilst providing a seamless experience and influencing repeat business.


* Increase customer loyalty through marketing channels
* Drive repeat business through campaigns and new initiatives
* Develop automation triggers and events for in-the-moment messages.
* Work with email, social media, push notifications and paid advertisement.
* Provide relevant content to our customers in real time
* Help in delivering new retention strategies.

Key Skills:
* Previous experience with CRM tools at an e-commerce retailer
* Strong knowledge of digital marketing channels and best practices
* Proficient in handling data across multiple platforms
* Sold experience in Google Analytics and Excel
* Experienced in building advanced customer segments and dynamic conditions
* Worked with marketing projects and helped through to delivery
* Strong attention to detail, quality and accuracy

Apply today to be immediately considered - interviews to be held asap

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