Head of Client Programmes (9mth FTC)

Location
England,London
Salary
£10000 - £80000 per annum
Posted
18 Feb 2019
Closes
12 Mar 2019
Ref
LT6545
Contact
Giles Taylor
Job Discipline
Business Development
Experience Level
Director
Contract Type
Permanent
Hours
Full Time
This leading legal player has an opportunity for an enthusiastic and committed Business Development and Client Relationship Manager to join the global Business Development team for a maternity contract, based in London.
This role is responsible for leading the client programmes through a robust approach to client account management and client feedback, to better understand client strategy, challenges and opportunities and drive relationships across senior client decision makers.
This is a client and partner facing role. Responsibilities cross the entire BD and marketing mix, including CRM, strategy and pursuits, as well as support on significant BD function projects and the line management of one Client Development executive. Responsibilities include:
Programme Leadership - leading the ongoing development of the firm wide client strategy, including the roll-out, governance and review of the Priority Client programme, ensuring a consistent approach to Industry and Client planning and BD activity, including the design of best practice materials and knowledge sharing across the client and industry BD teams. You will lead roll-out of the Client Listening programme, and external client listening approach, undertaking regular client feedback meetings for Priority Clients across the firm.
Client Relationship Management - responsibility for the management of some of the firm's leading corporate clients. This includes direct client engagement and hands on client account management, with accountability for ensuring the compilation, implementation and delivery of global client account plans. Analysing existing client relationships and, using gap analysis, identification and driving of cross selling opportunities and assisting the partners in developing new business for these clients; focusing on pursuits, opportunity generation and bid strategy, working with the practice and bid teams on proposals.
Business Development Operations - contributing to and leading various central marketing and business development initiatives, as required, in particular the EMEA BD&M team training programme and supporting the brand and thought leadership teams on the roll-out of those activities.
You will have significant front line Business Development experience - within in a law firm environment with experience leading significant client accounts. You'll have experience in meeting with external clients and attending client relationship meetings and possess the ability to juggle a busy and varied workload, prioritise tasks and meet deadlines. You'll be a team player with line management experience, knowledge and experience of managing budgets, determination and commitment to ensure successful completion of projects.

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