CRM Manager

Location
England,East Sussex,Brighton
Salary
£30000 - £33000 per annum
Posted
18 Feb 2019
Closes
18 Mar 2019
Ref
13993173/001
Contact
Hanisha Sofat
Job Discipline
Data & CRM
Experience Level
Manager
Contract Type
Permanent
Hours
Full Time
This is a very exciting opportunity for a CRM Manager to come in and join a thriving team in a fun and dynamic culture!


Client Details

My client are a Niche, Unique brand who are leaders in the service they provide. They are the market leaders as there is simply no other business out there that do what they do! Being very well embedded in world of E-Commerce, selling books of all kinds, they are currently looking for a CRM Manager to come in and hit the ground running. They are a growing business and have great amount of projects underway this year.


Description

The main responsibilities of the CRM Manager will be:

* Own and deliver the CRM strategy across the business





* Manage and build weekly campaigns





* Implement automated, lifecycle and marketing emails. Create and optimise onboarding, and re-engagement campaigns. (Behavioural, BAU and promotional email campaigns)





* Review and optimise current email workflows as well as determine new opportunities for lifecycle campaigns.





* Continually test and optimise email content to improve user experience. Use A/B testing to identify and experiment with new opportunities to target customers.





* Work with our marketing, data, brand and product teams.





* Continually assess and gain insight of our customers through data analysis, reviews, surveys





* Customer interactions over email, mobile, app, social media or other channels as appropriate





* Report on progress and outcomes and key learnings to the team and wider business on a weekly / monthly basis.





* One direct report - CRM and Marketing Executive


Profile

The Successful candidate will have the ability to hit the ground running in a fun environment! You will currently be at a Senior CRM Exec Level, looking for that next step up! This is a chance to join a fun and growing business where you will really be able to make your mark.


Job Offer

In return, my client are offering a salary of up to £35,000 with company benefits and perks. Not to mention a wonderful line manager and a well knitted team!

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