PR & Customer Communications Manager

England,Greater Manchester,Manchester
£34000 - £39000 per annum
16 Nov 2018
14 Dec 2018
Sam Thomason
Job Discipline
Experience Level
Public Sector
Contract Type
Full Time
The PR & Customer Communications Manager will be responsible for raising the profile of this Trust amongst customers and stakeholders.

Client Details

A leading trust with fantastic opportunities to advance your career. The organisation has an excellent platform to work autonomously and develop your own skills independently and implement your own ideas.


The successful PR & Customer Communications Manager will be responsible for:

* Managing the delivery and development of the PR and Communications Plan, ensuring tactics achieve desired goals

* Managing proactive and reactive press coverage opportunities for the company's brands and its leadership team

* Producing PR content for both B2B and B2C press where relevant, and overseeing content production for outreach, working with the Content Manager

* Building and maintaining solid relationships with media outlets and journalists in key media

* Engaging with key internal and external stakeholders to maintain a consistent and accurate flow of content

* Working closely with the Digital Marketing Manager to ensure an optimised flow of content on social media

* Managing customer communications

* Managing award entries

* Supporting with relevant content and stakeholder management at meetings, events and conferences

* Monitoring, reporting on, and maintaining media coverage results


The successful PR & Customer Communications Manager will have:

* Experience of working at pace, managing multiple brands, preferably with some experience in an agency environment, or working as a Journalist

* Considerable experience of managing a PR and Communications Plan and driving success

* Strong communication skills and an ability to influence at all levels of the organisation

* Excellent news sense, writing and editing skills

* Familiarity with media databases, forward features and press request tools

* Creative strategic thinker who can both shape projects, drive delivery and personally execute

* Able to work autonomously but also work closely with the Marketing team

* Will be commutable to their Manchester office

Job Offer

Up to £39,000 Basic Salary plus Excellent Benefits

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