CRM Data Analyst-Tier 1 Multinational Law Firm

£25000 - £28000 per annum
26 Oct 2018
20 Nov 2018
Sean Kerr
Job Discipline
Data & CRM
Experience Level
Contract Type
Full Time
Opportunity to join the Liverpool Office of a progressive and dynamic international law firm as the CRM Data Analyst.

Client Details

The opportunity is with a leading International Law Firm, with one of its key offices being in Liverpool, in a time of expansion that will continue to open up career progression opportunities for the right candidate in the near future. As a progressive and contemporary law firm, the candidate will work within a flexible environment that places staff first.


* Utilise the customer database to analyse customer behaviour and glean actionable insights to feed into CRM reporting or one off projects
* Identify opportunities to optimise how we talk to customers through CRM - making our communications more relevant to customers
* Provide regular reporting to enable data led measurement of activity and initiatives
* Feed insights, analysis and recommendations into planning discussions, regular reporting and post implementation reviews
* Analyse customer data , and measure strategic initiatives to provide understanding of performance versus targets and controls
* Maintain a high level of awareness of key metrics required by the customer function, how these are changing and which ones to prioritise for in depth analysis
* Document and present analytics undertaken in a way which can be understood by those who are technical and non-technical
* Bring the customer to life through utilisation of a range of data sources


* Essential: Experience in CRM data analysis
* Desirable: Experience within professional service
* Enthusiastic and outgoing, with the energy to be effective in a fast-paced environment
* Creative in approach
* Team-player who is able to lead by example

Job Offer

Competitive basic salary, excellent career progression opportunities in Liverpool and across the world, as well as:

* Option to work two days from home
* Autonomy within a collaborative business model
* Learning and development programs and events for you across the world throughout your entire career
* 28 days holiday
* A culture that focuses on long-term career success
* Private medical health-care
* Life assurance
* Pension
* Flexi-time, option to work from home two days per week
* Bonus plan
* Free membership to health plan
* Employee assistance programmes, counselling included

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