Digital Marketing Support Manager

Location
England,London,City of London
Salary
£25000.00 - £30000.00 per annum
Posted
08 Aug 2018
Closes
05 Sep 2018
Ref
3389265
Contact
Alyeah Bloomfield
Job Discipline
Marketing (General)
Experience Level
Manager
Sectors
Other
Contract Type
Permanent
Hours
Full Time
Digital Marketing Support Officer | £30,000 | Temp to Perm Opportunity | Global Events Firm


Your new company
A multinational events and publishing company.

Your new role

* Act as the first point of contact for 'how do I' enquiries from GE offices
* Ensure marketing users are confident in the use of marketing applications including the delivery of refresher training
* Proactively monitor incidents and requests to, in conjunction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials
* Assist business users in their communication with Digital, Data and IT development & support teams and escalate issues as appropriate
* In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making

Communication

* Create and maintain effective communication channels with business users
* Establish communication channels with GE's global (Digital, Data and IT) development & support teams
* Proactively identify critical business issues in advance and escalate to the appropriate department head
* Represent the business (Voice of the Customer) in GE Support Team calls / meetings

Tactical Support

* Provide level 1 support to business users for the above-named Adobe and Oracle products
* Provide level 1 support on data related enquiries
* Escalate major incidents to appropriate parties in line with agreed processes and procedures
* Report to Digital leadership on support issues and needs and partner with them to quickly resolve recurring and new issues.
* Effectively cascade Divisional strategy and initiatives in relation to marketing applications and process to business users


What you'll need to succeed

* Exceptional communication skills demonstrating an ability to effectively communicate with both business teams and technical team
* Previous experience of Eloqua, Salesforce, Adobe Analytics, Adobe Experience Manager
* Demonstrate commercial acumen and a desire to improve business performance
* Previous experience of working with web CMS platforms, marketing automation and analytics applications
* Previous experience of working in a business user support role
* Previous experience of working in a marketing function or directly with marketing users
* Demonstrate analytical, logical thinking capability
* Ability to operate in a high paced demanding environment
* Ability to prioritise and handle incoming enquiries effectively


What you'll get in return
You will be joining the global exhibitions team which will provide a wealth of exposure to a number of agency and global brands.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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