Marketing Manager Customer Experience

Location
Wales,Cardiff
Salary
£35000.00 - £46000.00 per annum
Posted
08 Jun 2018
Closes
06 Jul 2018
Ref
3335806
Contact
James Nayak
Job Discipline
Marketing (General)
Experience Level
Manager
Sectors
Financial
Contract Type
Permanent
Hours
Full Time
Marketing Manager Customer Experience, £35000 - £46000, Cardiff, Permanent

Your new company
Your new company is a reputable and well-established organisation, going through some very positive change and growing their business. They have an opportunity for a Customer Experience Marketing Manager to join their team.

Your new role
in your new role as Customer Experience Marketing Manager you will define the experience and journey's the customers to receive now and in the future based upon customer and market insight. The role will involve helping the Head of Customer Proposition & Experience to set the strategic direction and then plan how to implement and embed the Customer Experience process. In addition, lead the delivery of the desired experience across all channels and business areas whilst helping to set up measurement tools to help manage and continually improve the customer experience.

What you'll need to succeed
In order to succeed you will need to demonstrate the following experience:
Essential
 Customer Experience strategy knowledge
 Creating Customer Experience plans
 Customer journey mapping and design
 Customer Experience design and implementation
 Customer experience measurement and reporting experience
 Strong stakeholder management and influencing skills
 Working with cross functional and matrix teams
 Budget experience and commercial analysis skills
 Experience working with and managing consultants.
Desirable:
 Financial services industry experience
 Customer insight (research and data analysis) experience.

What you'll get in return
In return you will receive a salary of between £35000 - £46000, a great working culture, and the opportunity to join an energetic and growing team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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