Head of Product and Propositions

England,East Sussex,Brighton
£58900.00 - £93100.00 per annum + excellent benefits
24 May 2018
21 Jun 2018
Hiteshkumar Patel
Experience Level
Contract Type
Full Time
Job - Head of Product and Propositions - Brighton & London - Major Financial Services Org - Up to £93k DOE

Your new company
A large corporate Financial Services Provider - your new company are specifically requiring somebody with solid PENSIONS knowledge or understanding and a willingness to harness the changes that are afoot with legislation and effect communications to their customer base.

Your new role
Lead the development of compelling client & member communication strategies alongside engaging & innovative technology solutions within 'direct contributions' workplace pensions. Champion the member experience/voice of the customer across all product & proposition delivery. Ensure that plans are delivered on time and to budget thereby supporting the company with any proposition launches and with its overall 'direct contributions'
sales and retention targets and ambitions.

What you'll need to succeed

* Deliver & contribute to the overarching communication strategy for all product, proposition & investment launches within workplace pensions. Deliver compelling messaging & content to communications colleagues.
* Liaise with key stakeholders across the business to develop innovative and engaging communications solutions (online & offline) that meet the business objectives and improve the customer experience in a cost effective way. Align with 'Group' where appropriate.
* Undertake continuous analysis of the competitive environment and consumer trends in order to inform and influence the use of new and innovate communications channels and solutions. Manage the relationship with our Business Insights partner internally and commission research where appropriate.
* Measure the impact and effectiveness of the communication propositions & online solutions to inform future strategy, taking accountability for the continual improvement & management of propositional materials
* Work with the Head of Marketing Services to agree channel strategies and secure resources to implement your communication strategies, within budget and to plan.
* Lead a team high performing communications professionals. To take the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows Group's policies and procedures including the Partnership Agreement, to maximise the performance of the area.
* Provide proposition & digital product expertise and leadership on business projects representing the voice of the customer and user experience within these.
* In support of the Head of DC Client Communications provide leadership, ensuring that effective people, processes, systems and controls are in place and that functions are integrated effectively to ensure communication plans adhere to the company's customer experience and TCF policies


* Professional qualifications in relation to the role are essential for example PMI, AFPC, IMC, CIM, IDM, UX or UI qualification desirable

Knowledge & Experience:

* Proven track record of success in senior marketing/product/Proposition roles
* Proven track record in leading digital product or propositions teams within a financial services environment, ideally with a workplace pensions focus
* A strong commercial background and experience of building successful strategies to drive the desired business and customer outcomes
* Proven track record of building compelling business cases to secure funding/investment in technology solutions
Specific experience is required of:

* Project management, Prince2 desirable
* Agile working practices,
* Digital platforms including CMS, voice, app development
* Research & segmentation techniques, including the ability to analyse and predict market trends
* Budget Planning, forecasting and financial management
Strong understanding is required of:

* The DC market place, and how the business operates commercially and financially across the various distribution channels
* The company's products and services (research can be conducted once company is disclosed.)
* Competitors
* The regulatory framework
* Experience leading a team of multi-disciplinary high performing professionals to successfully plan and execute marketing programmes

What you'll get in return

An excellent salary and benefits package in line with any leading FS provider. (Huge list of senior level benefits and rewards)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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