Customer Engagement Manager

Manchester, Greater Manchester
09 May 2018
06 Jun 2018
Job Discipline
Experience Level
Contract Type
Full Time

At Party Delights, we love to see people smile, dance, let their hair down... We love a celebration! We believe in taking the stress out of organising, we think it should be fun & easy, and that life should be full of simple pleasures, every day. We’re committed to supplying our customers with the latest products that are relevant & inspiring with no compromise.

This mission has served us well, and as result we have continued to achieve year on year growth since our inception. We are part of the Party City group, the largest retailer of party goods in America and we are scaling our business internationally. We’re on an exciting journey and as a result there are bags of opportunity to make a difference.

A newly created role has now arisen for an experienced Customer Engagement Manager to take our existing CRM, social and content marketing functions to the next level, with the aim of growing our engaged audience, improving retention and ultimately inspiring our customers.

The role will include but not be limited to the following:

•    Devise, implement and manage CRM & communications strategy, overseeing all customer communication channels; including homepage and on-site content (written), CRM (email) and social channels.
•    Managing a team of 5 responsible for content and engagement marketing
•    Responsible for creating the content calendar and working closely with the Product and Creative teams to plan campaigns, ensuring we deliver on our brand proposition and maximise sales and customer retention. 
The successful candidate will have experience gained in brand and communications within a retail orientated sector, ecommerce experience would be ideal. You will have a solid understanding of CRM and how this should be applied in end to end customer journeys ensuring all communications are targeted appropriately, timed to perfection and integrated across all marketing channels. 

This is a real opportunity to make a difference in a business large enough to offer true progression opportunities for growth and development and where you can really make your mark. At Party Delights, nobody is just a number, we have a genuinely friendly culture and a team who are passionate and committed to developing the business.

Interested candidates should apply! Alternatively, please email Claire Eason at with a copy of your CV quoting Ref: 26216 or alternatively call her on 0161 238 6700 for a confidential conversation about this position.

All third party applications will be forwarded to Claire Eason at Better Placed for consideration.

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