Research Manager

The role of Research Manager is for a leading Bank based in London. The role will be customer focused and the research will be applied across all aspects such as customer journeys, product and propositions and brand.


Client Details

The client is a top global Bank with an instantly recognisable name. They offer excellent career progression opportunities and a forward thinking environment.


Description

The role of Research Manager will include the following responsibilities:
Oversee the design and distribution of customer surveys
Work with analytics teams to ensure survey feedback is fully assessed and to ensure the survey designs are achieving the desired outcome
Liaise with senior stakeholders across different business areas to make recommendations based on survey feedback and analysis
Present analysis back to groups of stakeholders, including PowerPoint presentations
Develop key relationships across different business units to ensure capabilities are fully harnessed and opportunities to influence business leaders are maximised


Profile

The ideal candidate will have the following background:
Be degree educated to min. 2:1
Have worked in a research focused role, preferably at a Research Agency
Be confident in presenting findings to a group of senior people
Be highly articulate and process driven when discussing and designing methodologies
Strong understanding of NPS survey design and analysis
High proficiency on PowerPoint
A genuine interest in Financial Services


Job Offer

The role of Research Manager offers a competitive salary plus benefits