CRM Communications Executive

A fantastic opportunity has arisen for a CRM Communications Executive to join a global Fintech company located in Central London. You will be responsible for driving customer retention, and implementing all customer communications through email and SMS.



Responsibilities of the CRM Communications Executive:

* Copywriting and designing email campaigns through Salesforce, providing data selection criteria and monitoring performance
* Working cross-functionally to monitor the reporting for Customer KPIs
* Manage email and SMS retention campaigns end-to-end, including post campaign analysis and reporting to stakeholders
* Manage all customer communications, and working with other departments to understand requirements and deliver excellent customer service
* Support the CRM function, providing updates on performance, drawing up test campaigns and quarterly activity



Key Skills of the CRM Communications Executive:

* Proven experience in a CRM marketing function
* Comfortable working with stakeholders on all elements of campaign delivery
* Strong experience in Salesforce Marketing Cloud and data analysis



If you are interested in joining a collaborative Fintech team with a supportive work culture, and are passionate about customer engagement and retention, we would love to hear from you.