Italian Speaking - Product Specialist (B2B Training role)

£43000 - £45000 per annum
13 Mar 2018
10 Apr 2018
Andres Martinez
Job Discipline
Marketing (General)
Experience Level
Contract Type
Full Time
The Product Specialist is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training, and integration of the firm services within customer workflow. Covering Italy and part of Europe but based in London.

Client Details

Our client is a leading Business Information Firm.


Based in London, the - Italian Speaking - Product Specialist (B2B Training role) will be responsible for:

* Support Customers and Sales in post-sale activities in the effort to enhance the customer experience. Activities include but are not limited to: Business Analysis / Training Implementation and Delivery / Training Documentation Development / Adoption Analysis and Solution Recommendation & Implementation / Problem-Solving / On-going support as these activities relate to the use of all related products.

* Act as the leader and primary liaison between business unit and Customer base with issues relating to product & technology in the areas of: (1) Hardware / Software Configuration, (2) Product Installation, (3) Data Definition, Mapping & Integration.

* Provide Customer training via on-site visits, WebEx, phone or email to incorporate firms' services into their workflow and drive customer satisfaction and retention.

* Action top tier escalations for all supported products and services. Provide follow-up as appropriate.

* Monitor, collect and report knowledge collected from customer interactions, together with an integrated knowledge of internal systems and cross-departmental operations. Add into CRM for future reference.

* Preparation for customer visits to include company research, training documents, liaise with Sales teams for any problems that may be encountered.

* Assist in creating and maintaining a proactive and positive environment with Customer Care, Sales, Marketing and other departments that impact Customers.

* Interact with 3rd party vendors. Participate in training and relationship building through joint on-site customer visits, mutual training and customer support.

* Regularly attend management, Sales, and Editorial meetings to present core information, keep communication channels open between departments and to be kept informed of all changes regarding clients and markets

* Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues.

* Adopt technical products and product portfolio via education and problem resolution for the appropriate business unit.

* Collect report and act on Voice of the Customer feedback acquired from Customer interactions. Recommend process improvements based on feedback.

* Act as Subject-Matter-Expert in agreed upon area within Product Specialist team and Sales in one of the four areas but not limited to: (1) Management, (2) Customer Needs, (3) Technology, and (4) Training.
* Manage and deliver special projects assigned by leadership for the benefit of the Customer Support teams.


Based in London, the successful candidate must have:

* Fluency in Italian required, other a European languages would be a bonus

* Previous face to face and virtual training experience working with people of all levels essential

* Proven ability to train people at all levels

* Proven ability to work alone as well as in a team and work to tight deadlines.

* Flexibility for regular travel throughout Europe for this position.

* Travel between 30% and 50% dependant on territory within EMEA

* Proactively understand customers' needs and absorb critical information that could result in additional revenue, potential down-sizing.

Job Offer

Our client offers the opportunity to join a leading team and to act as the main point of knowledge of the portfolio for the Italian market. Competitive salary and professional challenging project.

Similar jobs

Similar jobs