Senior Customer Experience Manager

The Senior Customer Experience Manager will be a customer champion and lead the creation of a best in class acquisition experience that integrates seamlessly into a multi-channel organisation.


Client Details

A well known and commercial not for profit based in Buckinghamshire. With all senior leadership having come from the private sector, this is an exciting time to join with great growth potential.


Description

The Senior Customer Experience Manager is a senior manager in the Digital & Customer Experience team within the Marketing Unit with responsibility for enabling the unit to meet its business targets by leading a team that specify, plan, develop and deliver improvements to the end to end acquisition strategy.

The role holder will lead cross functional teams and activities (including stakeholders from other units including Communications, Operations and IT, to deliver compelling experience developments primarily across our UK and International acquisition web sites but also combining across multi-channel (e.g. multi-site contact centres) where appropriate.


Profile

Essential:

A degree or relevant professional qualifications or equivalent experience within a marketing, advertising or business related discipline

Desirable:

* Customer Experience strategy development and / or design training

* Project / programme management qualification

* Agile product owner certification


Job Offer

A competitive salary but unrivalled benefits, including annual leave you won't believe and a pension scheme that you won't have come across before.

For a more detailed job description please contact me.