Product Manager - Membership

England,West Sussex,East Grinstead
£40000.00 - £44000.00 per annum + excellent benefits
28 Feb 2018
28 Mar 2018
Hiteshkumar Patel
Experience Level
Contract Type
Full Time
JOB - Up to £44k + Excellent benefits - East Grinstead - Commercial Marketing Professional - product manager

Your new company

Your new employer are a high profile and well-recognised travel and tourism sector organisation based in East Grinstead, East Sussex. They operate as a member's club, run by and for their members with a huge number of sites across the UK. They are £100 million turnover business and have been well established for over 100 years. During this time they have continuously developed and expanded both sites and the culture of their business to stay in tune with what their members want. They employ over 900 workers with over 400 being based at their head office in Sussex. They have recently undergone a re-branding and are firmly committed to the digitalisation and modernisation of their offering.

Your new role
Responsible for the Club's membership product portfolio, the strategy, performance and the continually development thereof, to achieve the forecast growth in volume and revenue targets for the Club over the
next 10 years.

What you'll need to succeed

1. Responsible for developing and driving a strategic plan to support the growth of the current
membership product proposition including but not limited to: Single, Joint, Family, Overseas,
Centre Membership, Club Together and Magazine only subscriptions.
2. Working collaboratively with the Product Management team (i.e. UK Sites, Overseas, Insurance etc) to ensure any developments to the member proposition are considered and
communicated, ensuring overall growth in product performance is delivered.
3. Working with key stakeholders develop and maintain a membership lifetime value model,
continually analysing the data to produce engagement and penetration scores for the
membership proposition and and the ancillary product portfolio.
4. Regularly conduct member insight, market research and competitor intelligence and then ensure
this knowledge is communicated throughout the Club following up on any key actions and
5. Responsible for the development, implementation and management of the product life cycle by
working with key internal stakeholders in determining the product vision, standards,
specifications, revenue, profitability and ROI.
6. Responsible for managing pricing strategies to ensure the agreed volume and revenue targets
are met, whilst ensuring the member and customer clearly appreciates and fully understand the
the value exchange of the membership proposition.
7. Responsible for producing and communicating new and existing product developments (i.e. new
pricing) to all relevant internal and external stakeholders and ensure such developments are
managed through to delivery into the market.

Key Skills and Experience required
● Educated to degree level
Ideally a recognised marketing qualification i.e. CIM, IDM
● An abundance of experience in an Executive or Product Manager role in a business to consumer marketing
environment, ideally working within a membership or subscription led organisation
● Literate and numerate, the successful candidate will be able to evidence experience of preparing
and producing high-quality written reports and business cases for senior management
● High attention to detail and a thorough 'can do' attitude is of paramount importance
● Able to communicate and tailor messages clearly and effectively to different audiences
● Must be proactive and results driven with the drive and initiative to successfully push initiatives
● Strong organisational skills whilst working to tight deadlines
● Ability to gather, interpret data and provide recommendations
● Must possess the confidence to communicate and present the organisation at all levels of
● Confident and comfortable at expressing opinions when in working groups
● Able to take personal ownership to resolve issues
● Able to work independently as well as part of a small team and work across functions and
● Previous experience within a travel/leisure organisation desirable
● Must be available to travel UK wide when necessary
What you'll get in return

* exceptionally competitive salary - Up to £44k DOE
* get a great work-play balance with 25 days holiday plus bank holidays
* save more towards your retirement - double your contributions with the organisation's generous contributory pension scheme
* get discounts on car and travel insurance as well as other Club products and services
* save up to £50 per week on childcare costs with childcare vouchers
* enjoy big savings at over 700 retailers - including discounts on grocery shopping and even on a new car
* have peace of mind for you and your family with their private healthcare scheme - the organisation pay the annual cost of your scheme and all you'll pay is the tax incurred each month
* get fit at half the price - the organisation will pay 50% towards your annual gym membership at selected health clubs
* free eye tests plus vouchers to help towards cost of frames
* take advantage of a variety of professional training courses - they offer considerable investment in training for all employees
* The organisation will reimburse 50% of adult education courses up to a maximum of £100 per year - from singing to Italian lessons!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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