Client Listening Research Manager

14 Sep 2017
12 Oct 2017
Colette Norfolk
Job Discipline
Data & CRM, Market Research
Experience Level
Contract Type
Full Time
An opportunity has arisen for a Client Listening Research Manager to work with the Senior Global Client Listening Manager to further develop a leading international legal practice's formal client listening and client feedback programmes.

This is a new role which is in line with the firm's strategic objective to increase client focus and has been created as a result of the positive response from clients to the firm's approach, the useful insights and business benefits generated so far and the Board's commitment to doing more formal client listening. The Client Listening Research Manager will be tasked with the day-to-day management of multiple research projects with minimal supervisory input; designing appropriate materials, including writing discussion guides; conducting in-depth interviews and moderating focus groups; management of the analysis, interpretation and reporting process; ensuring that projects are implemented correctly, to the satisfaction of the external and internal client, within budget and on time; identifying and scheduling appropriate client listening projects in conjunction with the senior client listening manager and BD and CRM managers; meeting prescribed targets for matter reviews; and presentation of results to clients, in particular ensuring that the results are communicated clearly.

The position requires an intelligent graduate with several years' experience of B2B qualitative market research, with specific experience of the professional services sector being an advantage. The Client Listening Research Manager will possess a demonstrable track-record in conducting in-depth interviews, moderating focus groups and running online methodologies and also in using digital as well as traditional methods, whilst past experience with techniques such as semiotics and social media would be desirable. Excellent communications skills and strong writing and presentation skills are essential, and evidence of the ability to produce impactful reports in PowerPoint will be required. An ability to moderate in a foreign language, would be an advantage, but not critical.
The firm is looking for a creative individual who will be able to add value to the firm's qualitative offering through use of innovative research techniques as well as reporting and presenting.

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