Client Relationship Manager

7 days left

Recruiter
Location
England,London
Salary
£55000 - £75000 per annum
Posted
29 Aug 2017
Closes
26 Sep 2017
Ref
6786
Contact
Hannah Taylor
Experience Level
Manager
Contract Type
Permanent
Hours
Full Time
NEW Client Relationship Manager role at leading global law firm.

The Client Relationship Manager and CRM team focuses on developing the relationship management approach for the global strategic financial institution and corporate clients. This role will focus on the management of bank relationships and on sharing and encouraging best practice in relationship management as the firm rolls out key elements of this approach to local and regional CRM programmes.

You will develop a comprehensive understanding of the structure, operations and strategic direction of the clients you manage and build an understanding of how and where the firm can best position itself in relation to these clients. You will work alongside the Global Relationship Partners to implement retention and targeting initiatives to strengthen the relationship between client and firm. The aim is to progressively increase the client revenue streams or share of wallet and profitability. You will contribute to the broader firm wide approach to client management.

* Manage the production of client-related business analysis including: client strategy, client structures, revenue and profitability (including gap analysis), relationship mapping, market share, competitor activity, developments in the client's markets and client needs analysis.
* Manage the annual client planning review process for your clients.
* Manage the approach to communication and information flow between key client relationship team members globally.
* Develop a client listening approach for the client and carrying out client listening activities.
* Cultivate and develop direct client contact with a wide range of job titles.

Successful candidates will have previous client relationship management experience from a large professional services organisation. You will be able to work under pressure and have excellent communication skills and strong stakeholder management experience.

SR Group is acting as an Employment Agency in relation to this vacancy.

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