Customer Loyalty Manager - National Retailer

Recruiter
Location
England,Hampshire,Southampton
Salary
£65000 - £80000 per annum + great benefits and bonus
Posted
06 Jul 2017
Closes
03 Aug 2017
Ref
RF/24449
Contact
Rowan Fisk
Experience Level
Manager
Sectors
Retail
Contract Type
Permanent
Hours
Full Time
My client, one of the UK's top retailers, is looking for a Customer Loyalty Manager to manage a team of 4 and play a lead role in their retention proposition. This role reports directly in to the Head of Customer Marketing.



The successful candidate will be responsible for defining the offer for their loyalty platform, making improvements to the existing scheme, agreeing business buy-in to your plans and working with data analysts to ensure the commercial robustness of your ideas. You'll oversee lifecycle communications for customers with the objective of growing customer loyalty and, working with the creative studio and brand manager, you'll set the creative direction and tone for the loyalty programme, with ultimate accountability for the presentation of all assets across the estate.



In order to apply, you'll need to have a strong track record in customer marketing in a B2C environment - ideally retail. You'll have a background in leadership and an impressive portfolio of achievements where you can demonstrate increased engagement and reduction of churn.



For the right candidate, this is a fantastic opportunity with massive scope. It's an exciting time to join the business - they have a number of big plans, and they see this role as a vital cog in the marketing wheel. If you're interested, we would recommend that you apply ASAP.