Client Services Manager

London / Watford
15 Jun 2017
13 Jul 2017
Experience Level
Contract Type
Full Time

Client Services Manager

Job description

There’s always a new story to tell about our retail brands. And it’s our in-house creative and marketing teams who bring those stories to life in every way imaginable. Their creativity doesn’t stop there either. Over the years, together with our customers, we’ve raised millions of pounds for our favourite charities, too.

Job Summary

Responsible for providing excellent client services support for the European Brand & Marketing team with a specific focus on the in-store environment (Store Experience), Corporate Relations and Internal Communications, working across both TK Maxx and HomeSense brands.

The key liaison point within the European Activation team for creative projects and to be responsible for the client relationship and management of campaign delivery from concept through to completion. Ensuring that all work developed is on brief, delivered on time and to budget.

Key skills and experience

  • Accomplished experience in an account management or project management role within a creative agency or client-side
  • Confidence and gravitas to lead meetings where appropriate
  • Be articulate and confident enough to voice opinions
  • Capable of juggling multiple projects - demonstrate great ability to multitask
  • Have good creative judgment and creative strategic skills and ensure it meets the clients’ objectives
  • Be able to build good relationships with creative teams
  • Good knowledge of print and production processes
  • Knowledge and understanding of retail environment and retail marketing (beneficial but not essential)
  • An understanding of the digital marketing process
  • Understanding of web and digital
  • Strong practical knowledge of Microsoft Excel, PowerPoint and Word
  • Strong communication skills – both written and oral
  • Good interpersonal skills and the ability to deal effectively with people at all levels
  • Highly organised with excellent attention to detail
  • Be able to motivate team members during difficult times and keep projects moving forward
  • Keep calm under pressure
  • Can do attitude

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