CRM Manager - London, Bristol or Manchester - Legal

30 May 2017
27 Jun 2017
Giles Taylor
Job Discipline
Data & CRM
Experience Level
Contract Type
Full Time
A fantastic regional law firm is looking for a CRM Manager to join the firm's team in either London, the firm's head office in Bristol or their relatively new and growing Manchester office. The role holder will focus on the on-going implementation and adoption throughout the business of the firm's CRM tool, InterAction.

The successful candidate's remit will cover CRM to support the business strategy; developing best practice around workflow and processes and supporting the fee earners and secretaries through training and coordination. The CRM Manager will manage a team of two Data Assistants, supporting their development and achievement of high performance, and will be responsible for the development and implementation of plans for the appropriate use of and engagement with InterAction across the firm, in line with the firm's business objectives, to include responsibility for the management of the information held within InterAction and it's configuration. You will be tasked with expanding the InterAction product and services with a particular focus on correct usage from both a CRM and marketing perspective and in support of business development plans and the key account programme. You must deliver strong internal communication on best practice for users as well as the design and delivery of the InterAction training programme and communicate with the business on the roll out and on-going usage of system enhancements from both a marketing and CRM perspective.

An ideal candidate will be a graduate with previous experience gained in a legal or professional services environment to include the implementation and upgrades of a CRM system at management level and the development of an excellent working knowledge of either InterAction, Sales Force or MS Dynamics and Vuture. The CRM Manager must also possess strong line management, communication and influencing skills and be able to demonstrate both a willingness to embrace team working and a real passion for client service.

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