Group Head of Customer Experience

England,London,City of London
£60000 - £80000 per annum
16 May 2017
13 Jun 2017
Sheena Popat
Experience Level
Contract Type
Full Time
My clients is looking for someone who is passionate, motivated, persuasive and analytical. You will be a collaborative leader and someone who relishes in working in a fast paced environment. You will have had experience of leading a cultural change programme and will have the experience of interrogating data to extract trends and make recommendations to a business.

Role responsibilities:

* Develop and deliver the customer experience strategy which will include the global roll out of the global CX programme
* You will conduct client interviews, coach surveyors, interrogate and analyse to indentify trends and make recommendations to the business
* Translate business strategy and objectives into practical customer experience
* Lead customer experience programmes on a global scale
* Connections to, knowledge of the property and construction industry will be useful
* Mapping the customer journey, identifying key opportunities and areas of improvements
* Developing and hosting launch events and workshops
* Conducting customer interviews

The successful candidate will have experience if working in marketing, communications and customer experience roles in a professional services environment

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