Loyalty Manager - Global Retail Business

Recruiter
Location
England,London
Salary
£40000 - £50000 per annum
Posted
10 May 2017
Closes
07 Jun 2017
Ref
932922
Contact
Joe Gilligan
Job Discipline
Campaign Management
Experience Level
Manager
Sectors
Retail
Contract Type
Permanent
Hours
Full Time
A globally renowned, ambitious retail giant is looking for a Loyalty and Engagement Manager to join its' European central office to aid in defining and implementing a new retention strategy across the UK and ROI. The programme is a large-scale project for the multi-billion-point retailer born from a strategic decision to invest heavily in loyalty.



This candidate will need to possess extensive omnichannel experience and welcome a role that is split evenly between commercial ownership and operational leadership. The organisation boasts a democratic and collaborative culture, the success of which can be seen in the longevity of staff tenure.



The chief responsibilities of the role include:



* Creating and implementing integrated loyalty campaigns across all stores in the specified region
* Planning and managing all loyalty activity including the strategic partnering with other stakeholders
* Construct customer insight reports from loyalty data and share with wider brand and marketing team
* Establish relationships with regional counterparts and external providers
* Create customer segmentation approaches to improve relevance of campaigns



The ideal candidate will be:



* Collaborative, a team player above all else
* Experienced in several customer relationship or loyalty positions
* Interested in the current retail climate
* Analytical with a knowledge of advanced functions in Microsoft Excel
* Able to use content management systems and Google Analytics



This role is offering a competitive salary with a fantastic benefits package. Please apply with an updated CV.



Due to the volume of interest, Carter Murray are not always able to respond to individuals. If you do not receive a response within six weeks then please assume your application was unsuccessful.

SR Group is acting as an Employment Agency in relation to this vacancy.