Loyalty Manager - Global Retail Business

Carter Murray
£40000 - £50000 per annum
10 May 2017
07 Jun 2017
Joe Gilligan
Job Discipline
Campaign Management
Experience Level
Contract Type
Full Time
A globally renowned, ambitious retail giant is looking for a Loyalty and Engagement Manager to join its' European central office to aid in defining and implementing a new retention strategy across the UK and ROI. The programme is a large-scale project for the multi-billion-point retailer born from a strategic decision to invest heavily in loyalty.

This candidate will need to possess extensive omnichannel experience and welcome a role that is split evenly between commercial ownership and operational leadership. The organisation boasts a democratic and collaborative culture, the success of which can be seen in the longevity of staff tenure.

The chief responsibilities of the role include:

* Creating and implementing integrated loyalty campaigns across all stores in the specified region
* Planning and managing all loyalty activity including the strategic partnering with other stakeholders
* Construct customer insight reports from loyalty data and share with wider brand and marketing team
* Establish relationships with regional counterparts and external providers
* Create customer segmentation approaches to improve relevance of campaigns

The ideal candidate will be:

* Collaborative, a team player above all else
* Experienced in several customer relationship or loyalty positions
* Interested in the current retail climate
* Analytical with a knowledge of advanced functions in Microsoft Excel
* Able to use content management systems and Google Analytics

This role is offering a competitive salary with a fantastic benefits package. Please apply with an updated CV.

Due to the volume of interest, Carter Murray are not always able to respond to individuals. If you do not receive a response within six weeks then please assume your application was unsuccessful.

SR Group is acting as an Employment Agency in relation to this vacancy.

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