Client Care Manager - Mid-Tier Accountancy Firm

Location
England,London
Salary
Negotiable
Posted
05 May 2017
Closes
02 Jun 2017
Ref
VT17742
Contact
Vicky Thomas
Job Discipline
Data & CRM
Experience Level
Manager
Contract Type
Permanent
Hours
Full Time
Client Care Manager - London
£competitive - Mid-Tier Accountancy Firm

A unique opportunity exists for a Client Care Manager to join a mid-tier accountancy firm as they embark on the implementation of a new and exciting client care programme. The firm's clients range from individuals and entrepreneurs, through to large organisations and international businesses, so this opportunity will give you plenty of scope to grow your experience. Joining a team of specialists and client advisors this is a fantastic opportunity for a team player to really make an impact on what is shaping up to be a truly effective programme.
Working closely with key stakeholders within the marketing and BD team and partnership, you will have the opportunity to influence change within the firm. Managing the firm-wide client care programme, it is important you work collaboratively as you have daily face-to-face meetings with partners coaching them through the feedback received from the firm's two client listening initiatives. You will be required to present your findings, encourage partners and senior staff members to engage, participate and develop the programmes reach, use analytics to assess campaign success and inform future marketing activity and work closely with the Database Manager to utilise the CRM system.
If you are looking for a new challenging role where you will expand your skillset, then this is the opportunity for you. It is important that you have proven experience of delivering a firm-wide client care programme and have the ability to communicate with senior stakeholders.
Interested? Please contact Vicky Thomas at Resources Group by sending your CV to applytovicky@resourcesgroup.com