Membership Engagement Manager (acquisition)

Location
England,London
Salary
£40000 - £43000 per annum + Superb benefits package
Posted
03 May 2017
Closes
31 May 2017
Ref
13821603/001
Contact
Paul Nathan
Job Discipline
Campaign Management
Experience Level
Manager
Sectors
Charities
Contract Type
Permanent
Hours
Full Time
My client is looking to recruit a Membership Engagement Manager with a personable and confident approach on developing an already growing membership base. This permanent position sits within a growing Membership function, and will mainly focus on the acquisition of new members.


Client Details

My client operate within the Not for Profit and Charities space, but are very forward-thinking and commercial in their business approach. Based in London, my client are very highly regarded within their field and are the go to organisation within which it operates.



My client boast a very high-profile membership group, and because of this, they would require someone that has dealt with stakeholder groups of all levels. The organisation provide numerous products and services. This includes CPD Courses, Qualifications, Examinations, Training Modules, Webinars and other learning products, as well as providing large events within its area of operation.


Description

The successful Membership Engagement Manager will be required to:



By meeting with and speaking to stakeholder groups, really get to understand who the members are, why they are members and their general needs.



Create an engagement/recruitment strategy with fellow internal Senior Management that will result in the increase of membership numbers across the business, as well as a strategy that supports members throughout their career/membership journey.



Ensure that said strategy focuses around recruitment, retention, communications and general membership engagement through numerous channels on and offline.



Champion the use of a newly installed customer relationship management system to govern and assess how members are being communicated to, and how they are reacting to certain types of communications and approaches.



Using numerous types of research, gain an insight into how the organisation is viewed externally, and work on membership services/products accordingly.



Liaise with Policy, Public Affairs and Communications to ensure the company are aware of and understand the sectors changes, activities, and concerns.



Develop Membership categories and stakeholder groups to ensure more consistant messaging and general relevant engagement


Profile

The ideal Membership Engagement Manager will have:



A minimum of 3 years experience working within a similar professional role



Demonstrate experience of previous campaign recruitment/engagement experience

Ideally have a successful track record of developing and delivering member/customer
engagement communications pieces

Ability to work effectively with other departments and teams


Job Offer

This is a permanent position based in London and is paying circa £40,000 with a superb benefits package.