Marketing Executive - Animal Welfare Charity

Location
England,London
Salary
£26000 - £33000 per annum
Posted
02 May 2017
Closes
30 May 2017
Ref
13822228/001
Contact
Oliver Rastall
Job Discipline
Marketing (General)
Experience Level
Executive
Sectors
Charities
Contract Type
Permanent
Hours
Full Time
This role is aimed at raising the awareness of this charitable brand through the execution of broad on and offline marketing.


Client Details

My client is a famous charity specialising in the welfare of animals


Description

Duties and responsibilities:

Work with and influence managers from across the organisation to drive a client focussed culture and manage all client related projects across the clinical directorate, including income generation and client contributions.

Lead the development, monitoring and evaluation of all client communication channels to maximise their effectiveness and efficiency.

Lead the design and delivery of client facing training for clinical services, with the support of Talent & Development (client service, client contributions, sales etc.)

Manage all client related/front of house processes such as registration and eligibility and ensure consistency across all sites

Design, implement and monitor customer service KPIs across the directorate

Ensure the voice of the client is understood and respond accordingly. This can include but not be exclusive to client feedback and focus groups.

 Manage the clinical services complaints and compliments processes and liaise with relevant clinicians and managers to ensure suitable resolution

Lead on the development of social media across our clinical services to aid effective two way communication between the charity and clients

Integrity Dynamic Responsible Compassionate Fair & Reasonable 2

Manage the design and delivery of clinical marketing campaigns, to attract new and existing clients, raise awareness of pet welfare topics and increase the uptake of preventive services.


Profile

Candidate Profile:

* Project management qualification and/or experience of delivering projects to time and budget

* Experience of working within a client services role

* Marketing qualification and/or experience in the marketing of products and services
* Social media management experience
* Experience within the charity sector


Job Offer

A salary is on offer of up to £33,000 per annum + package