Client Programme Manager

Carter Murray
18 Apr 2017
16 May 2017
Hannah Taylor
Experience Level
Contract Type
Full Time
NEW Client Programme Manager with leading Global law firm.

The Client Programme Manager is a key role in shaping and managing this leading global law firm's approach to client development and key client programme, which is designed to generate additional revenue and improve profitability across a broader range of clients. This will include the development and management of an effective infrastructure to support these programmes. The Client Programme Manager will report to the Client Development Director and will work closely with other members of the Global Clients and Markets team. The Client Programme Manager will get involved with rolling-out global client development projects, including Client Listening, Client Development Best Practice and various lawyer training initiatives.

* Operational management of the firm wide client programme by ensuring there is an effective framework in place to monitor progress and measure the performance of the key clients and ensure there is an effective process in place for communicating successes.
* This role will manage the ongoing development and implementation of a range of training initiatives to up skill lawyers in their client development efforts.
* You will support the ongoing development and roll-out of the Client Listening Programme working with external providers and other members of the global marketing and BD team.
* You will also manage the ongoing development and roll-out of the Client Development Best Practice Toolkit and support infrastructure including an internal communication programme that effectively shares best practices across the firm

Successful candidates will have previous operational and project management experience as well as experience undertaking client service reviews, and managing a client feedback programme in a professional services environment. You will have strong stakeholder management experience and the ability to influence and upwardly manage.

SR Group is acting as an Employment Agency in relation to this vacancy.

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