CRM Consultant

Location
England,London
Salary
Negotiable
Posted
28 Feb 2017
Closes
28 Mar 2017
Ref
5048938
Contact
Henry Jarlett
Job Discipline
Data & CRM
Experience Level
Executive
Contract Type
Contract
Hours
Full Time
CRM Consultant
London
Global Art Fair / Online Ecommerce

A global art fair and e-commerce company are looking for a CRM consultant to help on a project helping them to provide strategic and technical direction in developing and implementing a new CRM strategy using Salesforce.

The business is looking for someone with in-house or agency experience of developing and implementing CRM strategies and ESP selection in a B2C environment. Working with the Marketing Director and Ecommerce Manager, the consultant will provide on-going advice on either an ad-hoc or retained basis.

The company
Last year, over 253,000 people visited one of their fairs in 17 different cities including Amsterdam, Brussels, Hamburg, Hong Kong, London, Milan, New York and Stockholm. This year sees the company launch an online marketplace allowing customers to sell or buy art 24/7/365.

The role
The consultant is to provide strategic and technical direction in developing and implementing a new CRM strategy using Salesforce, Magento and to-be-determined ESP
Advise on how best to manage our customer data flows (both event and e-commerce) across Salesforce, Magento and a new ESP
Help us define our requirements, create the scope and select the most advantageous ESP
Build internal knowledge for on-going development and management of the CRM and email strategy

Requirements
Knowledge and experience of developing customer relationship management strategies, using Salesforce, Magento and email
Experience in a senior marketing role in a B2C company, which operates in multiple countries
UK based
Able to dedicate sufficient time in March and April

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