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Head of Customer Engagement and Communication

This job is no longer available

Four Housing Group
19 November 2012
03 December 2012
Job Discipline
Experience Level
Contract Type
M2 (£38,292 - £48,735)

Further information

Reporting to the Group Director of Operations, you will be responsible for leading and managing the Customer Engagement Team and the Contact Centre Team.

We’ve just got ‘top marks’ from our customers for the services we provide but you will inspire us to translate what we know about our customers into excellent service delivery.
You will lead our front line customer services team and our customer engagement team and help shape how we deliver our customer care.
You will be enthusiastic about the customer and able to challenge, persuade and cajole staff and other stakeholders and you will eagerly champion the customer at every stage of their ‘journey’ when they receive one of our services.
Experience of effective and creative approaches to customer engagement and customer insight is more important than a detailed knowledge of social housing.
We are looking for someone who embraces our values and who wants to make a difference.

We are looking for a candidate who can display:

•    Proven experience of a range of customer engagement techniques
•    Proven experience working with a range of customer communication channels
•    Confident in analysing data  and good interpretative skills
•    Ability and understanding to adapt approach to suit different audiences

Staff benefits:
The benefits that we offer our staff:
•    25 days annual leave, rising to 30 days after 5 continual year’s service (pro rata)
•    Access to Simply health
•    Training
•    Childcare voucher scheme
•    Pension

An application form can be completed online at by clicking on the Apply Now button or alternatively contact Four Housing Group, Three Rivers House, Abbeywoods Business Park, Pity Me, Durham, DH1 5TG.  Telephone, HR department; 0191 3753670.

Applications to be submitted no later than 5:00 pm on Monday 3rd December 2012.

Four Housing Group